In this conversation, Microsoft’s Rachel Ashby and Kos Srivastava show how AI-powered service agents in Dynamics 365 Customer Service can help turn successful case resolutions into reusable knowledge. Watch the whole episode: https://aka.ms/D365CS-Agents #MicrosoftDynamics365 #AgenticCX #AgenticCRM https://www.youtube.com/watch?v=IBANxFyD_mc

In this conversation, Microsoft’s Rachel Ashby and Kos Srivastava highlight how AI-powered service agents in Dynamics 365 Customer Service can help automate follow-up and routine tasks—helping teams reduce backlog and stay on top of customer engagement. Watch the whole episode: https://aka.ms/D365CS-Agents #MicrosoftDynamics365 #AgenticCX #AgenticCRM https://www.youtube.com/watch?v=RKe7tPe2am4

In this conversation, Microsoft’s Rachel Ashby and Kos Srivastava explore how AI-powered service agents in Dynamics 365 Customer Service can help give teams the flexibility to choose between human review and full autonomy. Watch the whole episode: https://aka.ms/D365CS-Agents #MicrosoftDynamics365 #AgenticCX #AgenticCRM https://www.youtube.com/watch?v=0iNbDoXQnic