In this conversation, Microsoft’s Rachel Ashby and Kos Srivastava highlight how AI-powered service agents in Dynamics 365 Customer Service can help automate follow-up and routine tasks—helping teams reduce backlog and stay on top of customer engagement. Watch the whole episode: https://aka.ms/D365CS-Agents #MicrosoftDynamics365 #AgenticCX #AgenticCRM https://www.youtube.com/watch?v=RKe7tPe2am4

In this conversation, Microsoft’s Rachel Ashby and Kos Srivastava explore how AI-powered service agents in Dynamics 365 Customer Service can help give teams the flexibility to choose between human review and full autonomy. Watch the whole episode: https://aka.ms/D365CS-Agents #MicrosoftDynamics365 #AgenticCX #AgenticCRM https://www.youtube.com/watch?v=0iNbDoXQnic

In this practical deep dive into AI-powered service agents in Dynamics 365 Customer Service, Microsoft’s Rachel Ashby and Kos Srivastava show how you don’t need perfectly prepared data to get started with AI. Watch the whole episode: https://aka.ms/D365CS-Agents #MicrosoftDynamics365 #AgenticCX #AgenticCRM https://www.youtube.com/watch?v=OLVjRl9LQq4