AI At Your Own Pace | Episode 2 | Teams Get to Choose

In this conversation, Microsoft’s Rachel Ashby and Kos Srivastava explore how AI-powered service agents in Dynamics 365 Customer Service can help give teams the flexibility to choose between human review and full autonomy. Watch the whole episode: https://aka.ms/D365CS-Agents #MicrosoftDynamics365 #AgenticCX #AgenticCRM https://www.youtube.com/watch?v=0iNbDoXQnic