In this practical deep dive into AI-powered service agents in Dynamics 365 Customer Service, Microsoft’s Rachel Ashby and Kos Srivastava show how you don’t need perfectly prepared data to get started with AI. Watch the whole episode: https://aka.ms/D365CS-Agents #MicrosoftDynamics365 #AgenticCX #AgenticCRM https://www.youtube.com/watch?v=OLVjRl9LQq4

Learn how Finance Agent in Microsoft 365 Copilot brings trusted ERP data from Dynamics 365 directly into the flow of work, synthesizing signals and surfacing updates in your home experience feed, delivering structured responses to questions on chat and tools such as Microsoft Outlook, evolving your ERP from a system of record to a system of action. Learn more: https://msft.it/6058v5MZq #FinanceAgent #Microsoft365 #Dynamics365 https://www.youtube.com/watch?v=ruE3f_gB–c

In this episode we look back at DynamicsMinds 2026 with two guests representing a new sponsor of the event, Loveable. Olof Hedin joined Loveable's go-to-market effort, and if you recognize his name, it's probably because he was an executive in the Microsoft partner channel until quite recently. He also has an interesting family connection to the startup, which he explains. You'll also hear a bit from Joe Corigliano, a past podcast guest who has deep roots in the Microsoft ecosystem and is taking on a role with Loveable in their efforts to engage the Microsoft partner ecosystem. Olof hosted a session at the conference about Loveable's work in this space where he shared the company's outlook, answered questions from Dynamics and Power Platform experts and, explained more about their existing relationship with Microsoft. Olof and Joe also discuss the opportunities they foresee in engaging more with the Microsoft partner ecosystem. https://www.youtube.com/watch?v=aZumZS_YwcM