AI At Your Own Pace | Episode 4 | Turn Great Work Into Systems

In this conversation, Microsoft’s Rachel Ashby and Kos Srivastava show how AI-powered service agents in Dynamics 365 Customer Service can help turn successful case resolutions into reusable knowledge. Watch the whole episode: https://aka.ms/D365CS-Agents #MicrosoftDynamics365 #AgenticCX #AgenticCRM https://www.youtube.com/watch?v=IBANxFyD_mc