Category: CRM



See how Microsoft is redefining service with a connected platform that spans the entire customer journey—from AI-powered contact center and case management to intelligent field service. With Copilot and autonomous agents driving speed and scale, you can resolve issues faster, personalize every interaction, and deliver seamless service across all channels and roles. Watch now to see unified, AI-first service in action. Learn more: https://msft.it/6059sEJiL https://www.youtube.com/watch?v=QlilnHDC2IE



Experience how Dynamics 365 Field Service brings together AI, automation, and real-time insights to optimize every aspect of field operations. From intelligent scheduling and remote assistance to proactive issue resolution with autonomous agents, this solution helps you reduce downtime, increase technician productivity, and deliver seamless service from anywhere. Watch now to see AI-powered field service in action. Learn more: https://msft.it/6052sEy2A https://www.youtube.com/watch?v=nPG2-Jw6ouA



In this video, discover the exciting new features coming to Dynamics 365 Sales in 2025 release wave 2. Maximize your experience with Dynamics 365 and Power Platform by exploring the detailed release plans at https://learn.microsoft.com/dynamics365/release-plans/ But that's just the beginning! We encourage our community to keep learning with the resources provided below: – Dynamics 365 Blog: https://www.microsoft.com/dynamics-365/blog/ – Dynamics 365 Community: https://community.dynamics.com/ – Power Platform Blog: https://www.microsoft.com/power-platform/blog/ – Power Platform Community: https://powerusers.microsoft.com/ #microsoft #dynamics365 #dynamics365sales https://www.youtube.com/watch?v=Vp7EIgs47PU