Category: CRM



In this exclusive AI in Action special series, Microsoft Corporate Vice President of AI Business Solutions Jonathan Hunt and Microsoft Corporate Vice President for Business Applications & Agents Bryan Goode sit down with leading consultancy partners to explore how AI is driving new opportunities for businesses around the world. Together, they unpack the top AI trends in the market, including how these partners are leveraging Microsoft's AI technology to drive innovation and transformation within their own businesses as well as across client engagements. Learn what the top minds in the industry say about where the future of AI is heading. In this episode, Jonathan Hunt talks with Paul Rogers, Global AI Business Solutions Lead, KPMG International. The conversation explored how AI is reshaping business operations, from productivity gains with Microsoft Copilot to deeper transformation through agentic processes. They discuss KPMG’s early adoption of AI, the importance of responsible governance, and how organizations can embed AI into legacy systems to drive real business outcomes. Learn how leaders can move beyond experimentation and unlock the full potential of AI in their digital strategy. – Learn more about Microsoft AI solutions: https://msft.it/6056set8I – Learn more about KPMG: https://msft.it/6057set8L – Follow Jonathan Hunt on LinkedIn: https://msft.it/6058set80 – Follow Paul Rogers on LinkedIn: https://msft.it/6059set8F #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=fqk4xto7I3U



This episode is sponsored by HSO. Attendees at Summit NA 2025 can learn more about the solutions they already use, but the event also offers opportunities to expand their knowledge and perspective on investing in business applications. Our guest on this episode, HSO VP of Managed Services Hilary McLaughlin, works with clients after they go live on Microsoft solutions, and she tells us that she encourages Summit attendees to think about the areas they may be overlooking today. Attendees can use their time to learn the latest in data management and integration capabilities, research complementary technology, and get new insights into support and user management scenarios. HSO will have a major presence at Summit NA 2025, including not just a booth but several educational sessions, a solution showcase, and more. They will be showing off their team's breadth and depth, from solutions to data to support and beyond. Hilary tells us more about one of their sessions looking at hidden gems within Power Platform Admin Center and she shares her advice on how to make the most of your next conference experience, from research to session selection. More from HSO: HSO's PPAC session: https://connect.summitna.com/8_0/sessions/session-details.cfm?scheduleid=963 Everything about HSO's presence at Summit NA 2025: https://www.hso.com/event/community-summit-2025-in-orlando#attend-an-hso-speaking-session Session preview: Solving Customer Master Data Challenges at Community Summit NA 2025 – https://msdynamicsworld.com/story/event-preview-solving-customer-master-data-challenges-community-summit-2025 https://www.youtube.com/watch?v=fgGrucuzwhw



In this exclusive AI in Action special series, Microsoft Corporate Vice President of AI Business Solutions, Jonathan Hunt, and Microsoft Corporate Vice President for Business Applications & Agents, Bryan Goode, sit down with leading consultancy partners to explore how AI is driving new opportunities for businesses around the world. Together, they unpack the top AI trends in the market, including how these partners are leveraging Microsoft's AI technology to drive innovation and transformation within their own businesses as well as across client engagements. In this episode, Bryan speaks with Ryan Toenies, EY Americas Microsoft Alliance Leader, and Amanda Easton, EY Global Business Applications Go-To-Market Leader, on the latest trends in AI and how organizations are leveraging Microsoft’s AI capabilities to drive innovation and efficiency. They discuss real-world examples of AI transforming business processes, accelerating development with tools like GitHub Copilot, and the importance of building an AI-ready data foundation. Discover how a human-centered approach and role-specific solutions are shaping the future of work and learn about practical strategies to overcome common challenges on the AI journey. Learn more about Microsoft AI solutions: https://msft.it/6055sqNuP Learn more about EY: https://msft.it/6056sqNuu Follow Bryan Goode on LinkedIn: https://msft.it/6057sqNuR Follow Amanda Easton on LinkedIn: https://msft.it/6058sqNur Follow Ryan Toenies on LinkedIn: https://msft.it/6059sqNuT #AIinAction #EY #MicrosoftAI #BusinessTransformation #AIforBusiness #DigitalTransformation https://www.youtube.com/watch?v=mwFb1kX_aew