Category: CRM



This episode is sponsored by STAEDEAN. The unique business process requirements of the equipment rental industry present real challenges when planning for investments in IT systems to improve for financial and operational management. Assets are under heavy use, but also changing hands frequently as demand for rental over ownership grows, customer service expectations change, and financial pressures grow. In this conversation with STAEDEAN's Anastasia van der Wielen and Michiel Toppers, we discuss some of the factors driving the ERP needs of the rental industry. The requirements of these firms in areas like accounting, service tracking, planning and dispatching, inventory management, and more, have led technology firms like STAEDEAN to develop deep industry solutions for them. Our guests discuss their outlook on rental companies' needs, how Microsoft's approach to business solutions serves this sector, and their team's success in building relationships with customers, partners, and Microsoft. More from Staedean: Complete Equipment Rental Software – https://staedean.com/rental/equipment-rental-software?utm_campaign=40634025-Rental-Podcast&utm_source=MSDW https://www.youtube.com/watch?v=cdC4Cchh_7w



On this episode we are recapping last week's AI Agent & Copilot Summit 2026 conference, which brought together Microsoft officials, partners, and customers for three days of customer education and education. MSDW was a media partner of the event and in addition to event news and announcements we have already covered, we talked to industry veterans for more perspective on how their work with Microsoft customers is evolving as the solutions and technology options evolve for them. We discuss the theme of headless commerce, new user sentiment data around AI adoption, investments in development projects, user adoption challenges, and scenarios presented at the conference that show promise in the future. Our guests on this episode are: • Adam Drewes, Kopis • Michael Newman, Yooz • Asif Rehmani, VisualSP • Daniel Spees, BDO https://www.youtube.com/watch?v=DBGG4UftN98



Join us for the Business Applications Update to see a preview of the latest products and capabilities launching over the next few months across Dynamics 365. With expert insights and demonstrations from Microsoft product leaders and engineers, this update is our way of helping your business stay current, make informed decisions. Enjoy the show! Read the blog: https://aka.ms/26RW1BAUD365 #BusinessApplications #Dynamics365 https://www.youtube.com/watch?v=4Z6GYYoBm98