Work is changing. And business applications are changing with it. Agentic business applications bring AI into the flow of work across Microsoft 365, Dynamics 365, and Power Platform. See how teams can access business applications inside Microsoft 365 Copilot and bring Copilot and agents directly into their business applications, grounded in organizational context with Work IQ. It’s a new way to move from insight to action. Right where work happens. Learn more: https://msft.it/6053Q9PRh Audio Description: https://msft.it/6054Q9Pr6 #Microsoft365Copilot #Dynamics365 #PowerPlatform #AgenticBusiness https://www.youtube.com/watch?v=1ON3DROBEwM

In this episode, Bryan Goode, Corporate Vice President, Microsoft, speaks with Laura Mason, CEO of Retail, L&G, for an inside look at how AI is transforming customer service at one of the UK’s largest financial services providers. Tune in to learn:
• How Legal & General unified 17 legacy systems into a single, agentic business application platform
• Building a hybrid, human‑centric customer service model powered by AI
• Using AI agents to automate back‑office work and recommend next best actions
• Improving outcomes for customers and employees while keeping humans at the center Key links:
Learn more about Microsoft AI solutions: https://msft.it/6057sayfZ
Follow Bryan Goode on LinkedIn: https://msft.it/6058sayfw
Follow Laura Mason on LinkedIn: https://msft.it/6054QeVaI
Want to learn more?
View more of AI in Action here: https://msft.it/6053sayf5 #Microsoft #MicrosoftDynamics365 #AIinAction #AIAgents #CustomerService #DigitalTransformation https://www.youtube.com/watch?v=oc4MRjyuJ6g

https://www.youtube.com/watch?v=zkjwDYTps5Q