Category: CRM



Supply chain has the power to truly differentiate your business. In this session we will cover the incredible enhancements we’ve made in our core Supply Chain Management solution and the Microsoft Supply Chain Center that make that possible. This includes how we’re helping your warehouse employees get products to your customer faster than ever using our new Asset Management Power App and Warehouse Management iOS App, and how the inclusion of Intelligent Order Management in the Microsoft Supply Chain Center unlocks a new level of reliability in your supply chain. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. https://learn.microsoft.com/en-us/dynamics365/release-plans/ Join the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=UuTCWpKQ2c0



This episode is sponsored by Bluefort. Unlike a one-time order, a subscription-based sale brings with it a range of new opportunities, challenges, and complexities. Working with a customer over multiple interactions can lead to additional orders, up-sell and cross-sell opportunities, upgrades, and downgrades, and new pricing models. Evolving a subscription model can also lead to new demands on sales, support, and service teams. Our guest, Bjorn Kuijt, VP of product management at Bluefort, discusses his work with Dynamics 365 F&O customers and partners to support subscription-based sales models by building on Microsoft's core ERP and CRM solutions to offer new capabilities related to the order-to-cash process, payment automation, and commerce, and beyond. Bjorn shares his outlook on Microsoft's product roadmap for D365, as well as how key partnerships in the channel are strengthening Bluefort's offerings. Show Notes: 2:30 – Differentiating subscription management vs other types of more conventional order management 5:15 – How Dynamics 365 customers describe their experiences with these challenges and how they want to address them 7:45 – Recommendations on identifying and prioritizing the challenges around subscriptions 10:30 – The challenge of matching customers with the right subscription offers 13:45 – The Dynamics 365 roadmap and Bjorn's outlook on F&O capabilities for subscription, AI, and more 16:30 – Signs of improved alignment in Microsoft product teams, both in data and user experience 18:30 – The partner opportunity to deliver subscription-based solutions If you'd like to learn more about leveraging D365 F&O to accelerate your subscription revenue, tune in to the upcoming webcast where Bjorn talks to Rick McCutcheon in more depth about the topic, including the latest capabilities of Bluefort LISA. https://www.youtube.com/watch?v=PuLg9hDHJSk



Life in the Microsoft channel has changed over the years, and while our guest, Microsoft MVP Neil Benson, has never been far from that world of license rules, ISV solutions, and partner programs, his recent experiences with his new venture, Superware, have been instructive, he says. Working with Microsoft in 2023 is not like working with them in 2013 or 2006, and Neil explains some of the ways he and other partners are adapting. In addition to getting a new industry-focused software and services business off the ground, Neil continues to develop training programs for the Microsoft community, blog, podcast, and think more broadly about where the Dynamics 365 and Power Platform ecosystem is headed. Show Notes: 1:30 – The launch of a new business 3:30 – Working in Australia's carefully regulated superannuation industry 7:00 – Aligning with Microsoft's industry category approach 8:15 – Applying agile concepts with Superware projects and clients 10:00 – The latest stats on Neil's online courses 14:30 – How do fusion teams align with agile development teams 20:15 – How to estimate the size of the total pool of Dynamics professionals? 22:30 – Developing new skilled workers for the Dynamics and Power Platform ecosystem 26:00 – The challenges of launching a career today 27:30 – Building a channel business in 2023 vs 2006 36:30 – Can Microsoft adequately support its broad landscape of partners? 38:00 – Conference outlook https://www.youtube.com/watch?v=KOfR1IMvMVg