Category: CRM



This episode is sponsored by Enavate. Microsoft Dynamics GP customers have a lot invested in their ERP solutions, with years spent tailoring processes, interfaces, integrations, and reports to suit their business needs. And while some GP users are moving on to newer cloud ERP products, many others intend to capitalize on the value of their GP systems for the foreseeable future. Still, concerns over maintenance, backups, security, and disaster recovery are driving more GP customers to examine their support and maintenance options. On-premises architectures require investments in hardware and other infrastructure, as well as IT expertise. Our guests on this episode, Bill Moore and Chris Lavelle of Enavate, explain how Azure managed services for on-premises ERP bring together a unique combination of capabilities that can address the range of GP customers' long-term concerns, from risk management and IT best practices to user experience, cost, and performance. Show Notes: 1:45 – Why GP customers are investigating cloud managed services today 3:00 – How risk-sensitive GP customer benefit from the cloud to defend against hacking, disaster recovery, or other emergencies 5:30 – What Azure capabilities and services can support a GP customer today? 6:30 – Cloud benefits for GP customers that are less concerned with security and disaster risks 11:00 – What it takes to design a supported public cloud environment that works for on-prem ERP customer 13:15 – Enavate's history in the ERP cloud hosting space 15:15 – What is coming next for GP customers More resources from Enavate: Request a Cloud TCO Today! Cloud Talk: Keeping it Real with Bill https://www.youtube.com/watch?v=jpoCDUPBMic



This episode is sponsored by commercebuild. Early generations of e-commerce may have suited the needs and expectations of consumers, but they often fell short of the needs of B2B organizations. One of the key challenges in B2B, say our guests, Jay Newman and Megan Mann of commercebuild, is the alignment between critical business systems like ERP with the e-commerce experience that customers have come to expect based on their years of B2C online shopping. But as workers with buying authority trend younger and bring distinct e-commerce sensibilities to their organizations, B2B sellers must be prepared to account for some of the most challenging requirements in areas like personalization, inventory availability, order management, mobility, and self-service. Jay and Megan share recommendations based on some of the emerging scenarios their customers are already supporting and they offer advice on how Dynamics 365 Business Central customers can plan for a successful e-commerce project. Show Notes: 2:30 – The impact of B2B e-commerce trends in the context of ERP-centric businesses 6:00 – Common reasons companies had unsuccessful e-commerce investments in the past 8:30 – Trends in how younger workers are changing B2B e-commerce priorities 11:00 – B2C trends that are taking hold in B2B today 15:00 – e-Commerce use cases that are emerging in the market (and why they should treat Amazon with caution) 18:30 – Advice for D365 customers when running an e-commerce project Resources from commercebuild: Why eCommerce is Important for Microsoft Dynamics 365 Business Central eCommerce Success Schedule A Call To Receive A Personalize ROI Calculation for eCommerce and Customer Portals https://www.youtube.com/watch?v=AT-Ifd0KlcY



Healthcare leaders and organizations frequently struggle to turn data into action. Executive orders and legislation putting an increase on price transparency for consumers burdens healthcare organizations to fully understand and manage the cost of services they provide. Although profitability is an undervalued tone in the modern healthcare ecosystem, it is imperative for health systems to remain financially healthy to deliver quality care to underserved communities, and healthcare companies can increase service offerings for the growing populations they serve. In this webinar, attendees learn how Oracle Cloud technology provides a robust user-friendly solution for true cost-of-care analytics that – unlike other solutions – is easily scaled and adapted to support the ever-changing landscape of healthcare. Watch to see how your organization can access actionable analytics using Oracle Cloud. https://www.youtube.com/watch?v=S3xJ2TAKQmA