Category: CRM



This episode is sponsored by Microsoft. FastTrack senior program manager Rachel Profitt joins us to talk about Dynamics 365 F&O migrations, the latest updates to the FastTrack program, and her team's newest achievement, the launch of new business process guides and a guidance hub. The first editions of the guides have just launched, and Rachel talks about what it means to take a business process-focused implementation, how to use the tools, how partners and users might contribute, and how to give her team feedback. This conversation follows a Microsoft roundtable on successful AX to D365 migrations hosted by MSDW in which Rachel also participated. Show Notes: 3:00 – Reviewing recent and upcoming community events and activities 8:00 – The return of bigger user-focused events in Europe 11:30 – The launch of the Dynamics 365 Guidance Hub 15:00 – Using the process catalog: Defining project scope, capabilities, and how it fits into project management 19:00 – The evolution of the Guidance Hub with feedback from customers and partners 21:00 – Which parts of the process catalog are most developed today 27:00 – Common scenarios in which customers can take advantage of this guidance 28:00 – How the FastTrack team is progressing to incorporate more implementation process in addition to technical expertise Resources: Business Processes on Github https://www.youtube.com/watch?v=_5oOD6OHE2Y



This episode is sponsored by Forceworks. Microsoft has revealed a broad range of plans to bring generative AI to businesses. The Copilot brand now spans productivity tools, collaboration, and business applications, and their Azure OpenAI Service will offer any developer new ways to incorporate the technology into their own offerings. Our guest, Microsoft MVP and Forceworks CEO Steve Mordue, has been thinking about the impact AI will have on some of today's conventional wisdom around developers and applications. He wrote about Microsoft's vision for building a massive population of no-code/low-code citizen developers and why that could be as unrealistic as the myth of the so-called full-stack developer. Microsoft's Copilot investments could expose the weak points in how customers use Power Platform or how they customize their business applications more broadly, Steve says. He even offers a few guesses at what could come next as Microsoft and others in the generative AI market accelerate their efforts. Show Notes: 1:00 – Did the velocity of ChatGPT's uptake surprise Microsoft 3:00 – The challenge of making generative AI useful and not generic 4:30 – Roles that AI will impact heavily, according to Microsoft executives 6:30 – The value of AI tools for end users compared to developers 9:00 – Has no-code-low-code and the push for more citizen developers helped Microsoft customers? 13:30 – Foreceworks's progress on their services as a subscription model 16:30 – What could come next in the generative AI space at Microsoft and with competitors References: The Forceworks subscription model Steve's blog post: The Myth of the Full Stack Developer https://www.youtube.com/watch?v=2qkuijEIfW4



Microsoft Power Platform enables users and organizations to analyze, act on, and automate the data to digitally transform their businesses. In this session, we will cover some of the amazing enhancements across Power Platform applications including how Power Apps is focusing on reducing risk for organizations with advanced governance capabilities, how Power Automate is releasing new capabilities to simplify creating new flows by describing them in natural language, how Power Virtual Agents is offering a new unified authoring canvas that is Microsoft’s single conversational AI studio for all bot-building needs and how Power Pages continue to invest in bringing more out-of-the-box capabilities to support both low-code and no-code development as well as professional developers. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. https://learn.microsoft.com/en-us/dynamics365/release-plans/ Join the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel #microsoft #microsoftdynamics365 https://www.youtube.com/watch?v=aoSxJDYXXlQ