Category: CRM



Healthcare leaders and organizations frequently struggle to turn data into action. Executive orders and legislation putting an increase on price transparency for consumers burdens healthcare organizations to fully understand and manage the cost of services they provide. Although profitability is an undervalued tone in the modern healthcare ecosystem, it is imperative for health systems to remain financially healthy to deliver quality care to underserved communities, and healthcare companies can increase service offerings for the growing populations they serve. In this webinar, attendees learn how Oracle Cloud technology provides a robust user-friendly solution for true cost-of-care analytics that – unlike other solutions – is easily scaled and adapted to support the ever-changing landscape of healthcare. Watch to see how your organization can access actionable analytics using Oracle Cloud. https://www.youtube.com/watch?v=S3xJ2TAKQmA



This episode is sponsored by Cavallo. Microsoft has provided a wealth of Dynamics 365 Business Central product and channel guidance in 2023 that is sure to impact strategic planning across the ecosystem. Our guests on this episode, Matt Abbott and Bob McAdam of Cavallo, share their views on what the future holds for customers, VARs, and ISVs. Coming out of Directions North America 2023, they discuss their unique perspective on going to market with advanced capabilities that augment Business Central. In a specialized area like advanced workflow capabilities for order management, Cavallo must stay aligned with Microsoft's process automation capabilities, they say, while continuing to differentiate their advanced out of the box offering. Bob and Matt also offer a preview of their team's conference plans for the near future. Show Notes: 2:30 – Our guests' impressions of the Dynamics SMB channel after Directions North America 2023 7:00 – Is Microsoft encouraging Business Central customers toware ISV solutions and away from customization? 10:45 – How VARs are transitioning to embrace ISV solutions 14:30 – The importance of building successful partnerships between ISVs and VARs 16:00 – Thoughts on the Business Central team's AI roadmap 20:30 – Digital commerce opportunities around Business Central today 24:30 – The importance of workflow automation tailored to an industry 29:30 – Update on Cavallo's community activities: DynamicsCon Live, Innovia's customer event, and more For more information or to see a demo of Cavallo, reach out to Matt Abbott: matt.abbott@cavallo.com. https://www.youtube.com/watch?v=pkRXU78x7Ds



Training workers on their organization's Microsoft Dynamics 365 F&O or CE solution is never a simple initiative. Trainers must factor in the way users learn and the way they do their work. Another critical factor: the choices the organization makes throughout an implementation project in terms of scheduling and funding training efforts. Our guest on this episode, Elif Item, is a Dynamics AX and Dynamics 365 consulting veteran and trainer and she works hard on optimizing training to match the way software users learn. Recently recognized as a Microsoft MVP, Elif talks with us about her latest work including a new video series for MSDW, her journey to becoming an MVP, expanding her work to include training on D365 CE applications, and what younger people entering the workforce will expect from their employers when it comes to technology training. Show Notes: 2:15 – Becoming an MVP and joining a small F&O MVP community in North America 6:30 – Elif's story of becoming an MVP 13:00 – What makes an F&O project successful when it comes to training? 16:45 – Developing new training programs as Microsoft's product roadmap evolves, both in the F&O space and CE 20:30 – The unique training needs of sales-focused employees 23:00 – How has Covid impacted customers' approaches to training? 27:30 – What does the future of D365 solutions mean for users' training needs? 38:00 – Will AI disrupt training development or change users' training needs? References: Item by Item New MDSW Video Series: 10 Dangers to Avoid in Microsoft Dynamics 365 Training Elif's other writing and videos on MSDW https://www.youtube.com/watch?v=t5q81jL4TUc