Category: CRM



This episode is sponsored by Esker. Integration a third-party solution with Dynamics 365 F&O remains a real challenge, and an ISV's architectural choices can make a bit difference for ERP customers weighing their options, especially as they plan for a cloud-based implementation. Our guest on this episode, Michael Bowden, technology evangelist at Esker, tells us about some of the decisions that went into the company's decision to build a new synchronous integration with Dynamics 365 F&O for their AP automation solution. Michael shares the lessons Esker has learned from customers across the ERP landscape as they have been steadily moving to the cloud in recent years and how the AX to Dynamics 365 compared. He also shares some recommendations on how D365 customers should evaluate their ISV solution integrations overall with an eye toward ERP project success. Show Notes: 1:30 – As ERP customers move toward public cloud and what that means for Esker 3:15 – Why D365 F&O customers should focus on the integration of ISV solutions when planning a cloud migration 4:45 – How Esker planned their AP automation integration to F&O and how it differs from AX 2012 8:00 – The value to customers of using Esker's F&O connector for users and for Microsoft partners 9:10 – What D365 F&O partners should know about Esker's connector 11:15 – Advice for newcomers to cloud ERP who have experience with on-prem solutions like AX or GP 13:00 – Sharing an F&O customer's perspective on optimizing invoice management and Microsoft's priorities Learn more about Esker's Dynamics 365 F&O Connector Whitepaper. https://www.youtube.com/watch?v=XbupwiuI97w



This episode is sponsored by Enavate. Microsoft Dynamics GP customers have a lot invested in their ERP solutions, with years spent tailoring processes, interfaces, integrations, and reports to suit their business needs. And while some GP users are moving on to newer cloud ERP products, many others intend to capitalize on the value of their GP systems for the foreseeable future. Still, concerns over maintenance, backups, security, and disaster recovery are driving more GP customers to examine their support and maintenance options. On-premises architectures require investments in hardware and other infrastructure, as well as IT expertise. Our guests on this episode, Bill Moore and Chris Lavelle of Enavate, explain how Azure managed services for on-premises ERP bring together a unique combination of capabilities that can address the range of GP customers' long-term concerns, from risk management and IT best practices to user experience, cost, and performance. Show Notes: 1:45 – Why GP customers are investigating cloud managed services today 3:00 – How risk-sensitive GP customer benefit from the cloud to defend against hacking, disaster recovery, or other emergencies 5:30 – What Azure capabilities and services can support a GP customer today? 6:30 – Cloud benefits for GP customers that are less concerned with security and disaster risks 11:00 – What it takes to design a supported public cloud environment that works for on-prem ERP customer 13:15 – Enavate's history in the ERP cloud hosting space 15:15 – What is coming next for GP customers More resources from Enavate: Request a Cloud TCO Today! Cloud Talk: Keeping it Real with Bill https://www.youtube.com/watch?v=jpoCDUPBMic



This episode is sponsored by commercebuild. Early generations of e-commerce may have suited the needs and expectations of consumers, but they often fell short of the needs of B2B organizations. One of the key challenges in B2B, say our guests, Jay Newman and Megan Mann of commercebuild, is the alignment between critical business systems like ERP with the e-commerce experience that customers have come to expect based on their years of B2C online shopping. But as workers with buying authority trend younger and bring distinct e-commerce sensibilities to their organizations, B2B sellers must be prepared to account for some of the most challenging requirements in areas like personalization, inventory availability, order management, mobility, and self-service. Jay and Megan share recommendations based on some of the emerging scenarios their customers are already supporting and they offer advice on how Dynamics 365 Business Central customers can plan for a successful e-commerce project. Show Notes: 2:30 – The impact of B2B e-commerce trends in the context of ERP-centric businesses 6:00 – Common reasons companies had unsuccessful e-commerce investments in the past 8:30 – Trends in how younger workers are changing B2B e-commerce priorities 11:00 – B2C trends that are taking hold in B2B today 15:00 – e-Commerce use cases that are emerging in the market (and why they should treat Amazon with caution) 18:30 – Advice for D365 customers when running an e-commerce project Resources from commercebuild: Why eCommerce is Important for Microsoft Dynamics 365 Business Central eCommerce Success Schedule A Call To Receive A Personalize ROI Calculation for eCommerce and Customer Portals https://www.youtube.com/watch?v=AT-Ifd0KlcY