Category: CRM



MSDW was on-site at Directions North America 2026 as a media partner and we took some time to chat with participants about the event and their outlook on the Microsoft channel. In this episode, IAMCP international president Elena Baeva joins us to discuss her work with the organization, some of her priorities as president of the organization, what makes this volunteer organization so effective as a partner-to-partner community. We reflect on some of the key themes of the event like growth in the BC channel, shifting market conditions, and the nature of partner businesses. And we discuss IAMCP's perspective on the challenge and opportunity of building community among Microsoft partners with different priorities and interests. Elena on LinkedIn: https://www.linkedin.com/in/elenabaeva/ IAMCP: https://www.iamcp.org/ Directions North America 2026 on MSDW: https://msdynamicsworld.com/directions-north-america-2026 https://www.youtube.com/watch?v=pVosucmRoXE



Sales Research Agent in Dynamics 365 Sales helps sales and operations leaders turn natural language questions into real‑time, connected insights by analyzing data across Dynamics 365 Sales and external sources, so you can confidently make decisions across your operations, pipeline, territory planning, and revenue performance. This video shows how you can use Sales Research Agent to explore trends, visualize insights, and iteratively deepen analysis using natural‑language questions and business contexts, leveraging prebuilt business functions like Operations Research or creating your own business functions tailored to your team’s needs. 👉Learn more about Sales Research Agent: https://msft.it/6052vEizq
👉Learn more about Dynamics 365 Sales: https://msft.it/6054vEizs #SalesResearchAgent #Dynamics365Sales #Sales #Microsoft https://www.youtube.com/watch?v=8kHPfCYIWl8



Learn how Expense Agent in Microsoft Dynamics 365 Business Central quickly moves expenses from receipt to approval with an intuitive experience via the web app or mobile phone. Watch this video and click here to learn more: https://msft.it/6055Qh2Wx #Microsoft #Dynamics365 #BusinessCentral https://www.youtube.com/watch?v=trWMJZPd0x8