AI in Action: How Accenture and Avanade are using AI to accelerate lending and customer service

What does it take to move from AI experimentation to meaningful business impact? In this episode of AI in Action, Microsoft executive Bryan Goode speaks with Juan Gutierrez Botella and Vishal Sarkar of Accenture and Avanade about reimagining business processes with people, agents, and technology working together. Their conversation covers the implementation approach, the lessons learned, the results so far, and what this experience signals for the future of business. What you’ll hear: The business needs shaping AI transformation across customer service, lending, sales, and research. How organizations are moving from adding AI to existing workflows toward redesigning processes from first principles The outcomes, lessons, and next steps leaders should consider, including faster lending decisions, AI-assisted customer responses, and productivity savings Guests: Juan Gutierrez Botella and Vishal Sarkar, Accenture and Avanade About AI in Action: AI in Action is a Microsoft series hosted by Bryan Goode, exploring how customers, partners, and technology leaders are putting AI and agents to work across business applications, workflows, and data. Through candid conversations, Bryan connects real implementation lessons with a forward-looking view of how work and business are changing. For more about Microsoft AI solutions, visit: Microsoft AI—Business Solutions and Tools For more information on Dynamics 365, visit: https://msft.it/6054aqGLQ Watch more AI in Action conversations and subscribe for new episodes. #AIinAction #AgenticAI #BusinessApplications https://www.youtube.com/watch?v=yPUI5l5z6Gs