Proactive chat in Dynamics 365 Omnichannel for Customer Service

This video provides an overview of how to configure proactive chat in Microsoft Dynamics 365 Omnichannel for Customer Service. Proactive chat enables organizations to engage with users by automatically inviting them to a chat conversation based on the configured rules. Organizations can use end-user data, user journey information, time spent on web page, and more to decide when to best engage with them. Find out more: https://info.microsoft.com/ww-landing-Web-Customer-Service-Demo-Guided-Tour.html Get started now: https://www.dynamics.microsoft.com/get-started Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=RELBQhf5zzw