Omnichannel for Dynamics 365 Customer Service | 2019 release wave 2 overview

In this overview video, we will highlight some of the new capabilities included in the latest update to Dynamics 365 Customer Service that will help you plan and prepare for the upcoming updates with confidence. Here are the capabilities covered: •New support channels •Additional extensibility features •Agent productivity and personalization Learn more: https://dynamics.microsoft.com/en-us/business-applications/product-updates Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=eGq46ZyVDoI