Empower Every Employee to Deliver Service with Service Agent in Microsoft 365

Customer service extends beyond traditional service teams. Service Agent in Microsoft 365 empowers every employee to deliver service by working alongside your team to manage service work directly within Microsoft 365. It works across Outlook, Teams, Word, Excel, PowerPoint, and connected business systems to help organizations handle service requests. It monitors incoming inquiries, drafts responses grounded in enterprise knowledge, follows up on open issues, and updates business systems, with employee approval before responses are sent. Read the blog: https://msft.it/6058as3qk #ServiceAgent #CRM https://www.youtube.com/watch?v=SHGaEVcIUaU