Discover how Dynamics 365 for Field Service makes it easy for customers to schedule a service, monitor the progress of their request, and accelerate resolution. Dynamics 365 for Field Service provides clarity and transparency at every step of the process when a customer calls for help. From letting customers know their request for service has been received, to providing specific details on which technician is being dispatched and when his or her arrival can be expected, to follow-up details, and to providing confirmation when the problem is resolved. Learn more: https://dynamics.microsoft.com/field-service Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=JFonGXOo3ms

Discover how to deliver seamless, end-to-end field service with machine learning, mixed reality, and Internet of Things (IoT) technology. With Microsoft Dynamics 365 for Field Service, you can leverage cutting-edge technology that can turn your field service operations from an expensive cost center to a digital transformed profit center, supporting customer and brand loyalty. Learn more: https://dynamics.microsoft.com/field-service Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=JG1JAbwWAwU

CRM has been an accepted enterprise software market segment for decades at this point, but debate still rages about where to seek the next great opportunities for growth and innovation. Analyst Denis Pombriant of Beagle Research, sees consolidation around broad centralized platforms as one of the next big trends of CRM-related technology and economic impact. He recently wrote about his outlook for the CRM market in next decade for MSDW and we wanted to continue the discussion around topics like consolidation, platforms, industry-specific solutions, and the technology that could have the biggest direct impact. In addition to advisory services in the enterprise software space, Denis has written three books, including, "Solve for the Customer," and "You Can't Buy Customer Loyalty, But You Can Earn It." Most recently Pombriant published, "The Age of Sustainability," about the economic and technical solutions to global warming. Show notes: 4:15 – SaaS and Cloud interrelationship – what drives what? 7:45 – Why will platform drive the CRM ecosystem in the coming years? 11:15 – What industries are ready for a new generation of CRM applications via platform opportunity? 15:00 – Making micro-vertical scenarios a reality 19:00 – Will any ISVs dedicated to the Microsoft business apps platform establish themselves as major vendors? 25:00 – The evolving role of channel partners 27:30 – The opportunity for software vendors to compete on pricing and licensing 30:00 – What else Denis has planned for 2019 https://www.youtube.com/watch?v=tFj9rJI9vOA