In this video, get an overview of supervisor experience for omnichannel capabilities in Microsoft Dynamics 365 for Customer Service. Dynamics 365 for Customer Service introduces new channels and rich omnichannel experiences to offer customers personalized support and empower agents to interact seamlessly with customers in real-time through. This is through Chat for Dynamics 365, asynchronously with SMS (in public preview), or AI-assisted service with your own bot built on the Microsoft Bot Framework in the new Customer Service omnichannel experience. Learn more: https://dynamics.microsoft.com/en-us/customer-service/capabilities/ Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=WZFQf02vbSg

For more training videos, visit: http://www.crmdynamics.com/learning-learning-academy-preview/ Learn more about how we can implement Microsoft Dynamics CRM for you: http://www.crmdynamics.com/ https://www.youtube.com/watch?v=bcoDpe5R9Ns

There is so much more to productive content than simply creating articles, blogs, videos and white papers. The content needs to maximize key product features. It needs to reflect the prospect’s buying stage and demographics. It needs to be effectively staged. And more. Heather Robinson, director of marketing for Fastpath, has years of experience getting results from content marketing in the enterprise software space and understands how and why to engage and nurture prospects with appropriate messages and touch points. In this Marketer’s Corner interview, she explains: The keys to breaking the content presentation process into stages; How to develop content marketing plans in conjunction with the sales team; Ways to deliver more educated content-created prospects to sales reps; How to determine the best followup content for new contacts; Maximizing the use of data to forge followup strategies for the sales team. https://www.youtube.com/watch?v=863pw_FEIHw