In this video, learn how an agent can plan daily activities, optimize sales efforts, and see new lead alerts. Also, find out how data can be used to discover opportunities to upsell existing policyholders. Microsoft is redefining how insurers do business by providing intelligent agent tools, delivering engaging policyholder experiences, and leveraging AI to improve interactions. To learn more, visit: https://microsoft.com/insurance Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=fgiExO2e4UY

In this video, learn how a policyholder can easily file a claim and escalate the case with a virtual agent. Microsoft is redefining how insurers do business by providing intelligent agent tools, delivering engaging policyholder experiences, and leveraging AI to improve interactions. To learn more, visit: https://microsoft.com/insurance Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=yJo5KEKXUGA

What was going to be a podcast episode largely recapping Ignite 2019 has become much more. There were two important Microsoft partnership updates this week and a notable ISV acquisition, all which deserved some discussion. We also recap Ignite 2019 news and observations, plus other notable events of recent weeks like license margin changes and Dynamics 365 product re-alignment. Articles referenced in this episode include: Salesforce draws closer to Microsoft with Azure usage, Teams integration Adobe and Microsoft announce broad new round of integration update plans Mediagrif to acquire k-eCommerce Microsoft to drop margins on Dynamics ERP, CRM perpetual licenses Ignite 2019: Microsoft has doubled production customers on Dynamics 365 Finance & Operations in last year Ignite 2019: Microsoft looking to Teams integration as one way to accelerate Power Platform usage Ignite 2019: Microsoft emphasizes strategic value, technical growth of Azure Ignite 2019: Microsoft moves into RPA with latest Power Platform updates Ignite 2019: Microsoft says Azure Synapse is the next evolution of cloud data analytics With Customer Engagement relegated to on-prem, partners will bear the Dynamics 365 branding burden With Microsoft talking e-commerce, established players see opportunity and challenge With Microsoft's DoD JEDI cloud contract win, partners are optimistic on the possibilities https://www.youtube.com/watch?v=dZr3lUBGQ_o