In this kickoff episode of our new podcast series focused on IT leadership, we sit down with Tom Doran and Tony Darden of VCIO Global to explore the concept of the "invisible IT department". We start by describing some of the common trends in the evolution of IT management and its ability to be a strategic asset rather than just a cost center. Tom and Tony share stories of the challenges businesses are facing when it comes to software selection, accountability, technology project expectations, and how to tie the CIO responsibilities to business successes. Key topics we discuss include: The historical evolution of IT ownership challenges Real-world examples of failed or misdirected technology initiatives The lingering trauma (and myths) from legacy system upgrades and Y2K-era thinking Transitioning from legacy ERP systems to modern platforms The generational shifts and employee tech expectations are reshaping the IT roadmap The changing interface of systems based on the influence of AI https://www.youtube.com/watch?v=nPGWrzM7QyQ

Discover how Dynamics 365 Customer Insights and Copilot work together to revolutionize your marketing strategies. Learn how you can leverage actionable data insights and content recommendations to know your customers better and deliver personalized experiences. Watch as Copilot helps you brainstorm, segment your audience, generate content, and create personalized journeys, ensuring a seamless transition from marketing to sales. Save time and improve accuracy with Dynamics 365 Customer Insights. Learn more https://msft.it/6052SLjtu #Microsoft #MicrosoftDynamics365 #Dynamics365CustomerInsights https://www.youtube.com/watch?v=klUlqsDrxA8

Microsoft Dynamics 365 Contact Center is built for the era of agentic CX. See how AI and automation are transforming customer service—delivering faster, more personalized support across voice, chat, SMS, email, and social. With intelligent workflows, real-time insights, and a unified, AI-ready platform, organizations can streamline operations, reduce costs, and accelerate the shift to autonomous service. Learn how Dynamics 365 is redefining the contact center https://msft.it/6057SIQ0S #Microsoft #Dynamics365 https://www.youtube.com/watch?v=At15clXiH-8