In this video, learn how to give customers an always-on engagement experience that allows them to interact with your business anytime, anywhere with self-serve and agent channels. First, you'll see how a customer interacts with a virtual agent to file a claim. Then, see how a claims executive identifies leakage, uncovers an issue, and ultimately decreases claims leakage. Learn more, here: https://info.microsoft.com/en-us-landing-Deliveralwaysoncustomerservice-none.html Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team, and learn about the benefits of Dynamics 365 by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #Dynamics365 #CustomerService https://www.youtube.com/watch?v=M7G8J5LLzns

Learn how to help your sales team navigate the realities of modern selling with #Microsoft Dynamics 365 Sales, an adaptive selling solution. Learn more: https://dynamics.microsoft.com/en-us/sales/overview/ Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en Please note: some of the footage used in the video was pre-recorded prior to the COVID-19 pandemic. https://www.youtube.com/watch?v=uorGRxdxGY8

Discover how New Zealand social services agency, Manawanui, provides assistance to nearly 4,500 clients. When COVID-19 became a national concern, Manawanui set out to rapidly gather information about clients’ needs for personal protective equipment (PPE). Using #Microsoft Dynamics 365 Marketing, Manawanui created an information campaign and survey in a matter of hours, then shared survey results right away with its distribution partners. This helped get PPE sent to the most vulnerable clients quickly and put Manawanui in a position to support and influence nationwide PPE distribution efforts. Visit the Microsoft Dynamics 365 website to learn more: https://dynamics.microsoft.com/en-us/ Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=XP3vMMMsiPY