The American Customer Satisfaction Index (ACSI) is now available with a new set of indispensable Do-It-Yourself tools for customer experience (CX) management through Customer Voice. Founded at the University of Michigan, the ACSI applies scientific cause-and-effect analytics that relates CX to economic returns. Learn how Dynamics 365 customers can access ACSI templates to capture the customer experience at any level: corporate, branch, transactional, or omnichannel. Benchmark with ACSI’s full array of customer experience metrics to identify gaps and best practices from among more than 400 of the largest U.S. companies across 46 industries and 10 economic sectors. Obtain real-time outputs from ACSI’s dynamic cause-and-effect analytics, utilizing a continuously updated simulator to identify what customers like and what they don’t and what kind of improvements will have the greatest impact on customer satisfaction, retention, and financial results Learn more, here: https://aka.ms/ACSICustomerVoice Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #Dynamics365 #Dynamics365CustomerVoice https://www.youtube.com/watch?v=ZZtqUgzjtFk

Editor's Note: This episode is sponsored by Ingram Micro Cloud. The coronavirus pandemic has become a core element of Microsoft's FY21 cloud strategy. And the company now expects their partners to align with goals around remote and returning workers, industry specialization, and digital transformation. While that vision rings true in many ways, it presents challenges for sellers in the Microsoft channel who need to adapt what they sell and how they sell it. Mark Stuyt, chief engagement officer at Neural Impact, a sales and marketing consulting firm that applies behavioral economics, neuroscience, and persuasion psychology to the customer acquisition process, joins us to talk about the transformation that sales teams themselves should consider to close new business in this challenging climate. Some selling techniques remain unchanged today, but Mark also emphasizes novel tactics like selling via Teams, using video at key times, thinking more about the advantages of industry specialization. To learn more about today's sponsor, Ingram Micro, and their partner services please visit https://microsoft.ingrammicrocloud.com/dynamics/. Show Notes: 2:45 – How the pandemic has impacted organizations' investment decisions around tech 4:00 – Unconscious decision making by buyers that leads to selecting a partner 6:30 – Stresses of selling without the traditional early impressions of face to face meetings 8:00 – The range of ways to take advantage of video, and how it taps into buyer psychology 11:00 – Strategies that sales are using today to tap into video 17:20 – Why should a sales team say yes to an industry? 20:30 – The disadvantage that broadly-based partners will face over the next 12 to 18 months compared with industry-focused partners. 22:30 – Why now is the time to be bold in selling 24:30 – The challenge of driving an emotional connection with prospects and customers. 26:30 – The role that Microsoft Surface Hub can play for partners. 28:00 – Neural Impact's work with Ingram Micro to develop tools to help partners sell remotely https://www.youtube.com/watch?v=bSD3-cByqL0

Excerpt of John Scandar, SVP of Alithya US, discussing resilience and agility in today’s challenging economy with operations applications. Link to full interview: https://bit.ly/3hGUEWQ https://www.youtube.com/watch?v=2trvL24gfMI