Category: CRM



In this exclusive AI in Action special series, Microsoft Corporate Vice President of AI Business Solutions Jonathan Hunt and Microsoft Corporate Vice President for Business Applications & Agents Bryan Goode sit down with leading consultancy partners to explore how AI is driving new opportunities for businesses around the world. Together, they unpack the top AI trends in the market, including how these partners are leveraging Microsoft's AI technology to drive innovation and transformation within their own businesses as well as across client engagements. In this episode, Bryan Goode interviews Naresh Khanduri, Executive Vice President, CoE Lead (DCX-NA) of Capgemini. Together, they explore the strategic partnership between Capgemini and Microsoft, and how Capgemini is leveraging Copilot and Dynamics 365 for rapid business impact. The discussion highlights the strong alignment when it comes to practical solutions for customers across sales, service, and software engineering. Want to learn more? View more of AI in Action here: https://msft.it/6055skgRJ https://www.youtube.com/watch?v=pA2w7Q1mBwE



See how Teams Phone extensibility for Dynamics 365 Contact Center unifies front and back offices by bringing telephony into the heart of the contact center. It simplifies management, strengthens collaboration, and accelerates innovation—all within a single CCaaS + UCaaS solution. And, according to a recent Forrester Consulting study, those using Teams Phone extensibility with Dynamics 365 Contact Center could see ROI and benefits as high as 345%.Watch now to see CCaaS and UCaaS come together in action. Learn more: https://msft.it/6055s55y1 #MicrosoftTeams #Dynamics365 https://www.youtube.com/watch?v=mTFufDml7Ws



In this video, discover the exciting new features coming to Microsoft 365 Finance agents in 2025 release wave 2. Maximize your experience with Dynamics 365 and Power Platform by exploring the detailed release plans at https://learn.microsoft.com/dynamics365/release-plans/ But that's just the beginning! We encourage our community to keep learning with the resources provided below: – Dynamics 365 Blog: https://www.microsoft.com/dynamics-365/blog/ – Dynamics 365 Community: https://community.dynamics.com/ – Power Platform Blog: https://www.microsoft.com/power-platform/blog/ – Power Platform Community: https://powerusers.microsoft.com/ #microsoft #copilot #microsoft365copilot https://www.youtube.com/watch?v=7lbGGMvL-GU