In this video, we will showcase app profile manager, a new feature for multisession apps like Customer Service workspace and Omnichannel for Customer Service in #Microsoft Power Apps and Dynamics 365. Learn more: https://docs.microsoft.com/en-us/dynamics365/app-profile-manager/overview Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=lKELnA2YxOc

Samuel Adranyi is a Microsoft MVP who brings his expertise to the local, regional, and international Microsoft Azure and Power Platform communities. He tells us about his own professional development, the decision to move back to his home country of Ghana from a role in the US, and what he is doing today to encourage others to gain expertise in Microsoft technology. He has organized local events, he mentors students on developing their professional skills, and he is an active content creator across his own blog and podcast, as well as on YouTube and other social media. We talk about how he has focused his community efforts since returning to Ghana, some of the most promising tech for students and others looking to gain new professional skills, making cloud technology more accessible in Ghana, and Samuel's experiences as an MVP so far. Show Notes 2:00 – About Samuel's community activities, professional interests, and moving back to Ghana from the US 4:30 – On making an impact in the West Africa Microsoft community 7:00 – How Samuel got interested in IoT 9:30 – What is the IoT readiness level of organizations today? 11:30 – Bringing IoT to Power Platform 14:30 – Samuel's award-winning COVID-19 IoT solution 18:15 – Making cloud tech more accessible in Ghana – payment method challenges, Azure data center proximity 21:00 – Traction in the Microsoft developer community 22:45 – Samuel's podcast featuring young technologists from Africa and around the world 27:30 – On becoming an MVP, ramping up podcast and video efforts. https://www.youtube.com/watch?v=BPkd68-PDJw

Learn about how the solution is designed to provide your business with a 360-degree view of each member including operational control over Sales, Service, Marketing, and Social Engagement Insights. Credit Unions need to be proactive with their marketing. To find new customers, build relationships, and sell more, you need to better understand your clientele. This begins with a single view of your members, which will allow you to to grow your Wallet Share, by offering targeted products and services. This webinar will give you insight into how Credit Unions can generate leads and create targeted marketing campaigns. You will also learn to turn your newest members into loyal advocates by onboarding them using sophisticated marketing strategies. Other topics include: – 360-Degree Contact View & Pipeline Management – Understand your member's portfolio and forecast renewals. – Member Management & Marketing Automation – Never let leads fall through the cracks with integrated online forms and live chat. Automate customer onboarding & other customer journeys. – Dynamics Omni Chat for Credit Unions – Automate your customer service with our ChatBot (Penny) and never miss a chance to help your customers – Strategies to improve Wallet Share – Increase the footprint of your existing customer base with targeted messaging and campaigns – Performance reports and dashboards – Improve decision making and efficiency within an organization The session will help you understand the value of the solution as a powerful, proven business solution that will provide you with a positive return on investment, without having to empty your pockets. https://www.youtube.com/watch?v=BUfdG4T7cEs