Quality Evaluation Agent for Dynamics 365 Customer Service and Contact Center provides supervisors and service teams with a real-time pulse on service quality across both human and AI-led interactions. The agent monitors quality metrics, detects anomalies, and initiates corrective actions—enabling broader, faster, and more consistent quality management. Read more at https://msft.it/6058sAhg2 #Microsoft #Dynamics365 #Copilot https://www.youtube.com/watch?v=jZrxrqKsyGA

Discover how Microsoft is transforming business applications from systems of record into systems of action. With agentic business applications in Dynamics 365, organizations are deploying intelligent agents that can drive real outcomes. Read more at https://msft.it/6055s7BA5 #Microsoft #Dynamics365 #Copilot https://www.youtube.com/watch?v=GSqFO2Iup98

Empower your sales, marketing, and service teams with an agentic CRM solution that allows them to focus on what matters most—deepening customer relationships. Learn More: https://msft.it/6054s4N48 #Microsoft #Dynamics365 #CRM https://www.youtube.com/watch?v=iP9Cpb7cw5A