Microsoft Customer Experience Platform is a complete marketing stack that helps you accelerate business growth and deepen customer connections. Deeply understand your customers and drive intent with AI-powered insights to deliver connected experiences – all the way from acquisition to retention. Win more hearts and minds in an omnichannel world, while building trust with the highest level of data governance, privacy, and compliance. To learn more, visit: https://www.microsoft.com/industry/customer-experience-platform Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #MSFTDyn365 #MSIgnite https://www.youtube.com/watch?v=ATYReRufU-I

Industry partners share their experiences with the new voice channel in Dynamics 365 Customer Service. The voice channel, built on the same planet-scale communications platform that powers Microsoft Teams, allows organizations to deliver personalized, consistent service across calls and other channels. It empowers live and virtual agents to deliver world-class customer service with AI at each step of the call, unified insights across all customer engagements, with no integration needed. Read the blog at https://aka.ms/VoiceIgnite21 Sign up for a free trial at https://trials.dynamics.com Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #MSFTDyn365 #Microsoft #MSIgnite https://www.youtube.com/watch?v=jXxAXw2Lrsw

Daimler Trucks North America (DTNA) is the leading commercial vehicle manufacturer in the U.S., with a portfolio of distinctive brands like Freightliner and Wester Star Trucks. With data coming from trucks, in-house ERP and supply chain systems, and suppliers, the company wanted to bring this together to gain actionable insights and optimize operations on the production floor as well as across the supply chain. To meet customer and dealer demand and promise accurate delivery dates, DTNA needed early visibility into potential time constraints. With Dynamics 365 Supply Chain Insights, DTNA can break down siloes by inviting suppliers to share real-time supply chain data. This matches against demand signals and helps uncover potential supply shortages, and increases collaboration with suppliers and production team to mitigate constraints and deliver on customer promise. Learn more about Dynamics 365 Supply Chain Insights here: https://aka.ms/d365sci #Microsoft #MSIgnite #MSFTdyn365 https://www.youtube.com/watch?v=uma0wQSvJcQ