Category: CRM



The technology needs of today's deskless worker reflect the pressures they face in their day-to-day work experiences. On this episode we are looking at the mobile capabilities that deskless workers are taking advantage of today and how various tech advances suit different roles. Our guest, Trevor Metcalf of Resco, shares his perspective on the wide range of organizations investing in new solutions for field workers and how they prioritize those requirements to deliver solutions that are optimized for different scenarios, from humanitarian work to retail to travel and leisure. And Trevor shares some interesting perspective on the future of mobile solutions. More organizations are coming around to the idea that entire workforces can embrace mobile solutions, he says, allowing them to design a future that in some cases is completely free of desktop interfaces. Show Notes: 1:15 – What is the macro view for deskless worker experiences today? 3:00 – Employers' pressure to deliver positive workforce engagement 4:30 – How do you define the deskless workforce today? 7:30 – Where are the next mobile tech opportunities for workers? 10:30 – Why deskless workers need tailored solutions that aren't generic 12:30 – Resco client stories that reflect typical needs for various types of organizations 16:30 – How to design for the workers' needs 18:00 – Why starting small on new mobile capabilities is a smart approach in many cases 19:00 – Why today's mobile solutions can stand on their own, without a desktop interface for the back office 23:45 – Planning for Resco.connect 2022 A message from Resco: Join Resco on June 9th, 2022 in Charleston, SC at Resco.connect 2022 to share ideas & spark debates around deskless workers. Explore the agenda and secure your tickets while they last! https://www.eventbrite.co.uk/e/rescoconnect-tickets-320874302677 We’re Resco, one of the global leaders in developing cross-platform mobile software solutions. We enable companies to collect, access, share and evaluate vital business data in the field. Today, Resco products mobilize over 200,000 licensed users at 2000+ corporate customers worldwide and are supported by a network of 600+ partners. If you want to learn more about Resco, visit: https://www.resco.net https://www.youtube.com/watch?v=17qwo_seNuo



Learn how templates in Business Central are similar to classes in GP and allow for streamlined data creation and improved data accuracy. Learn more about “How To” in Dynamics GP vs Business Central at: https://www.youtube.com/playlist?list=PLcakwueIHoT9yVFOV6_BXMVeodPq3lt3o #Microsoft #MicrosoftDYNM365 https://www.youtube.com/watch?v=mYVtt5_Z26U



Microsoft revealed its plans to revamp its partner model recently, replacing the Partner Network with the Cloud Partner Program. In the Dynamics 365 and Power Platform space, veteran partners have already started to take measure of the impact of the changes – how Microsoft will score their performance in the channel and what benefits they will gain, lose, or keep as a result. Our guests, AJ Ansari of DWSi and Peter Wolf of Azamba, tell us that, on the whole, the early signals from Microsoft about the new program have been discouraging. They cite a number of reasons, from the details of the new scoring system to Microsoft's lack of outreach. Neither AJ nor Peter believes that Microsoft engineered the new program to hurt healthy and growing business applications-focused partners, but their concern is real and they believe Microsoft will begin hearing a rising chorus of questions and criticisms as the program nears the planned implementation date. AJ and Peter discuss this issue from range of perspectives, including the new scoring, the business value of different benefits like IURs, and the realities of trying to run a Microsoft partner business under the new program. See also: The Crancer Group discussion of the evolving Microsoft Partner Network Microsoft documentation on the Solutions partner for Business applications Upcoming webcast: Business Apps Partner Chat, May 2022: Microsoft’s New Cloud Partner Program – What's Changing and What's In It for Me? https://www.youtube.com/watch?v=nqSIgUnV58U