While often out of the spotlight, hundreds of Microsoft Dynamics professionals in Ukraine have worked for years with customers and partners around the world. Like the rest of their country, they saw their lives upended by the Ruissian invasion in February with some fleeing the country and others heading to bunkers or into military service. To understand more about the current situation for Ukrainians in the Dynamics community, we asked the leaders of three partner organizations to tell us about how their Ukrainian employees are doing today. Volodomyr Svyrydenk, CEO of OntargIT, Charlotte McCormick president of ArganoArbela, and Thomas Ajspur, CEO of Enavate, share their experiences, both managing from abroad and, in the case of Volodomyr, returning to Ukraine as the war continues. They discuss the need to understand the trauma their employees were experiencing, the logistics of working amid the upheaval, and the need to come together as a community. Partners have banded together to raise money for the Dynamics community. You can donate to support them at: https://dynamicsukraine.org/ Show Notes: 2:45 – The latest conditions for Ukrainians at our guests' organizations 6:30 – Helping relocate some employees and support others who have stayed 8:30 – The challenges of leading in a wartime situation\ 11:00 – What support to their Ukrainian workers need? 12:30 – How partners are coming together to help each other with work and logistics 15:00 – Estimating how many people are impacted in the Dynamics community overall 17:00 – Expectations for the future: Rebuilding and beyond 20:00 – How to help – https://dynamicsukraine.org/ https://www.youtube.com/watch?v=NfUPOthFMmk

In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Customer Service. Transform an entire organization into a unified customer service team by easily bringing together the right talent to effectively resolve complex cases. Agents and subject matter experts can swarm cases in the applications they're accustomed to using, including Customer Service workspace and Microsoft Teams. Some of the key capabilities of this feature are: -Intelligent expert finder: Easily discover the best-suited subject matter experts with the right skills. – Notifications: Notify relevant subject matter experts across Dynamics 365 and Teams. – Simple collaborative interface: Show relevant information and allow for real-time collaboration. This can be accessed from Dynamics 365 Customer Service or the swarm group chat in Microsoft Teams. Get the most out of Dynamics 365 Release plan View all capabilities included in this release: https://aka.ms/Plan/2022RW1/CustomerService Product updates
Stay up to date on the latest product updates: https://aka.ms/Updates/CustomerService Release calendar Know important release milestones: https://aka.ms/Updates/Calendar/CustomerService Licensing Improve your understanding of how to license Dynamics 365: https://aka.ms/Licensing/CustomerService Product documentation Find documentation for Dynamics 365: https://aka.ms/Documentation/CustomerService User community Engage with Dynamics 365 experts and peers in the community: https://aka.ms/Community/CustomerService Upcoming events Find and register for in-person and online events: https://aka.ms/Events/CustomerService Product trials Get started with Dynamics 365: https://aka.ms/Trials/CustomerService Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #Microsoft #MSFTDyn365 https://www.youtube.com/watch?v=3_UkRNmh4ek

We are thrilled to share an overview of the exciting updates and capabilities of the Marketing Application in the 2022 release wave 1. These enhanced capabilities will add significant value to your marketing team as they have been tailored to meet and exceed the requirements of today's marketer and customer expectations. https://www.youtube.com/watch?v=htdIWJXc_L0