Category: CRM



William Simard et Julien Richard font un tour d’horizon sur leur expérience estivale en tant que stagiaires aux services corporatifs d’Alithya. https://www.youtube.com/watch?v=UGgGkk5T31w



Microsoft partner executives who have been focused on their immediate challenges in recent years would be well served to use the start of Microsoft's FY23 to turn their attention to longer term strategies for maintaining profitability in an economic landscape full of risks. Our guests, George Brown and Dana Willmer of Partner Economics, have been sharing their latest findings on the micro- and macroeconomic conditions in the Microsoft channel, and for Dynamics-focused services firms, the implications will be huge over the next few years. They recently wrote an article about their new thinking and join us to discuss these topics in more detail. The factors that drive profitability are shifting rapidly, Brown and Willmer tell us, and partners will need to make difficult choices to adapt. Some of the issues that they discuss include the ongoing resource shortage, the impact of marketplaces on software sales, dropping utilization rates, and valuations. Partners are not doomed, they say, but in a few years many of the most popular business models in the channel may look nothing like today's typical Dynamics VAR. Show Notes: 4:00 – Understanding trends in the fundamentals of Microsoft partners' financial performance 6:00 – 3 paths to improved profitability today – monetization of IP, broad cloud focus, services execution 9:00 – How partner executives react to these challenges 12:15 – The resource and staffing challenges facing partners 18:30 – Why utilization has dropped for partners and what it means for profitability 21:15 – Why rates need to go up now and on a regular basis 22:30 – Why marketplaces like Microsoft AppSource matter to the partner business model 27:30 – How does Microsoft's success relate to the partner channel's struggles? 30:30 – Partner responses and how some are adapting their businesses today 34:30 – Implications of market forces on valuations and M&A deal-making https://www.youtube.com/watch?v=GYlt6r3GIQQ



This episode is sponsored by Mavim. As use of Microsoft Power Platform has grown, so has its influence in customers' business process management initiatives. But Power Platform is almost never the entire story when it comes to governance of processes, IP, and broader challenges like enterprise architecture. Our guest on this episode, Lennard van Leuen of Mavim, discusses how dedicated BPM tools like Mavim can work alongside tools like Power Apps and Power Automate to provide the most comprehensive management and governance of IP and business processes at the enterprise or department level. We discuss different kinds of automation, what the term "hyper-automation" means to Mavim, and what Microsoft's product roadmap means for the future of business process management initiatives. Show Notes: 1:30 – Breaking down the different types of automation commonly seen in the Microsoft Dynamics & Power Platform ecosystem 3:30 – How do Power Platform tools fit with Mavim's tools and customer needs? 4:00 – How Mavim defines hyper-automation and some context 5:30 – Handling more complex automation and BPM scenarios 7:00 – Takeaways from the Build conference related to Power Platform 8:00 – The outlook on tools like form recognition in the context of BPM 9:00 – Business process management as a broader opportunity for organizations 11:30 – How to incorporate governance into BPM and automation initiatives 14:00 – How organizations are augmenting existing enterprise systems with Power Platform capabilities 19:00 – How newer tech like RPA can complete more process automation scenarios Resources: Lennard's article on hyper-automation with Mavim and Power Platform https://www.youtube.com/watch?v=Hryp1E4yUBs