In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Intelligent Order Management.
The new Dynamics 365 Intelligent Order Management Returns and Exhange Management expands order fulfillment functionality, supporting a world-class reverse logistics process that can help you enhance customer loyalty. The end-to-end returns experience enables you to orchestrate journeys that minimize operational costs related to getting merchandise back on shelves. It includes a new order type for returns with rules and policies for real-time determination of the return warehouse, inventory updates on the product return receipt, and a dashboard tracking key KPIs of the returned orders. Get the most out of Dynamics 365 Release plan – View all capabilities included in this release: https://aka.ms/Plan/2022RW1/IntelligentOrderManagement Product updates – Stay up to date on latest product updates: https://aka.ms/Updates/IntelligentOrderManagement Release calendar – Know important release milestones: https://aka.ms/Updates/Calendar/IntelligentOrderManagement Licensing – Improve your understanding of how to license Dynamics 365: https://aka.ms/Licensing/IntelligentOrderManagement Product documentation – Find documentation for Dynamics 365: https://aka.ms/Documentation/IntelligentOrderManagement User community – Engage with Dynamics 365 experts and peers in the community: https://aka.ms/Community/IntelligentOrderManagement Upcoming events – Find and register for in person and online events: https://aka.ms/Events/IntelligentOrderManagement Product trials – Get started with Dynamics 365: https://aka.ms/Trials/IntelligentOrderManagement Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365? #Microsoft #MSFTDyn365 https://www.youtube.com/watch?v=BwmziIg3bkE

In this video, we highlight new capabilities that will be released for Dynamics 365 Customer Service in 2022 Release Wave 2. These new features will create a more unified experience for customers, agents, and supervisors. They will include:
– An enhanced layout with Customer Service workspace
– Auto-summarized conversations for Microsoft Teams users
– Preferred agent routing and call overflow enhancements
– Support for voicemail and callbacks
– New automation capabilities for creating and managing swarms in Microsoft Teams Get the most out of Dynamics 365 Customer Service – View all capabilities included in this release: https://aka.ms/Plan/2022RW2/CustomerService Product updates – Stay up to date on latest product updates: https://aka.ms/Updates/CustomerService Release calendar – Know important release milestones: https://aka.ms/Updates/Calendar/CustomerService Licensing – Improve your understanding of how to license Dynamics 365: https://aka.ms/Licensing/CustomerService Product documentation – Find documentation for Dynamics 365: https://aka.ms/Documentation/CustomerService User community – Engage with Dynamics 365 experts and peers in the community: https://aka.ms/Community/CustomerService Upcoming events – Find and register for in person and online events: https://aka.ms/Events/CustomerService Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com The opportunities don’t stop there! We urge our community to continue learning through the following resources:
Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/
Free trial: https://dynamics.microsoft.com/dynamics-365-free-trial/ Subscribe to Dynamics 365 YouTube: https://www.youtube.com/MicrosoftDynamics365
Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/
Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/
Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365 #Microsoft #MSFTDyn365 https://www.youtube.com/watch?v=2Fpq76pNRog

In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Intelligent Order Management.
Dynamics 365 Intelligent Order Management is expanding its order fulfillment functionality by supporting a world-class reverse logistics process that can help you enhance customer loyalty. The end-to-end returns experience provides an intuitive self-service experience for your consumers with a pluggable returns user interface (UI) component that can easily integrate with your e-commerce site. With a fully managed FedEx integration in the backend, your customers will be able to select a nearby drop off location from FedEx and generate a real-time QR code or shipping label from your e-commerce site. Get the most out of Dynamics 365 Release plan – View all capabilities included in this release: https://aka.ms/Plan/2022RW1/IntelligentOrderManagement Product updates – Stay up to date on latest product updates: https://aka.ms/Updates/IntelligentOrderManagement Release calendar – Know important release milestones: https://aka.ms/Updates/Calendar/IntelligentOrderManagement Licensing – Improve your understanding of how to license Dynamics 365: https://aka.ms/Licensing/IntelligentOrderManagement Product documentation – Find documentation for Dynamics 365: https://aka.ms/Documentation/IntelligentOrderManagement User community – Engage with Dynamics 365 experts and peers in the community: https://aka.ms/Community/IntelligentOrderManagement Upcoming events – Find and register for in person and online events: https://aka.ms/Events/IntelligentOrderManagement Product trials – Get started with Dynamics 365: https://aka.ms/Trials/IntelligentOrderManagement Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365? #Microsoft #MSFTDyn365 https://www.youtube.com/watch?v=eta6-jpQkRQ