Category: CRM



This episode is sponsored by Mavim. An organization can invest in extensive business process modeling, but without an effective way for workers to access that information, the effort may not lead to any noticeable improvements. Our guest on this episode, Shrikanth Balla, product lead for Mavim Portal, focuses his efforts on the challenge of helping an organization's people access process models and consume the guidance to incorporate it into their work. Shrikanth explains more about where the concepts of business process modelling and digital twins align, as well as one of the key touchpoints for process consumption, the enterprise systems like Dynamics ERP and CRM, and Power Platform solutions. Show Notes: 2:00 – What does it mean for a portal to serve as a consumption platform? 5:00 – What are digital twins about in the context of business process? 7:00 – The consumption perspective of a digital twin and its evolution over time 9:45 – The challenge of harmonizing processes 14:00 – Where a portal fits in with an enterprise system like Dynamics or Power Platform 20:30 – Portals in the context of cloud migration efforts by Microsoft customers 23:00 – Why Power Platform is so exciting to Mavim More from Mavim: Blog post from Shrikanth Balla Lennard's previous podcast on MSDW Why You Should Be in the Cloud Mavim Opens Up to Microsoft Power Platform to Facilitate Hyperautomation https://www.youtube.com/watch?v=VHfoqT634Fo



Introduction to the Microsoft Digital Contact Center Platform. Exceptional engagement is the rule. Ensure your service and operations always exceed customer expectations—no matter how they connect with you. Learn more https://www.microsoft.com/en-us/microsoft-cloud/contact-center #Microsoft #MSFTDyn365 https://www.youtube.com/watch?v=97wrvj7ym5k



This video will show users how to preview the intelligent recommendations with your own data in less than 5 minutes! The Try with your own data tool is a quick way for users to quickly experience the potential of relevant discovery when powered by Intelligent Recommendations. For more information about the Try With Your Own Data tool, visit our docs page: https://docs.microsoft.com/en-us/industry/retail/intelligent-recommendations/tyod Be sure to check out our other videos in the series: Overview | Intelligent Recommendations Quick start Guide | Intelligent Recommendations Results Explorer Tutorial | Intelligent Recommendations Power BI Reports | Intelligent Recommendations https://intelligent-recommendations.microsoft.com/ #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=_DcaO5-9Nwg