The latest release of the Digital Contact Center Platform incorporates generative AI tools to support and amplify customer service teams. We’ll discuss these latest features and provide a first look at these capabilities in action through the lens of MVP Health, an innovative health insurance organization. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. https://learn.microsoft.com/en-us/dynamics365/release-plans/ Join the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel #microsoft #microsoftdynamics365 https://www.youtube.com/watch?v=VtEVfN5Al18

Join us for a preview of what's new in Microsoft Dynamics 365 and Microsoft Power Platform. You'll hear from Charles Lamanna, CVP, Business Applications & Platforms, along with other product leaders as they guide you through the new capabilities in 2023 release wave 1 and how AI and intelligence, are in particular, changing business applications for an entirely new generation of experiences. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. https://learn.microsoft.com/en-us/dynamics365/release-plans/ Join the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel #microsoft #microsoftdynamics365 https://www.youtube.com/watch?v=erFA1rl2hwA

Azure OpenAI large language models (LLMs) and business applications are changing the way people interact. Take a deeper look at how everyone in your organization can leverage AI and get into topics like fine-tuning models for domain-specific languages, using retrieval augmented generation for QA in bots, and utilizing GPT for targeted content creation for sales and marketing. Also take a look back at the Microsoft journey showcasing how the team brought these features to life. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. https://learn.microsoft.com/en-us/dynamics365/release-plans/ Join the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=w5AAgMw-eUA