The information you need, when & where you need it — made possible by Mixed Reality. When expert guidance is required, Guides provides connected information via HoloLens 2 or mobile phone. Capturing and transferring expert knowledge is key to ensure processes continue to run smoothly. Retain institutional knowledge from one generation to the next by capturing expert guidance. #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=Hai7zZYX8D0

Streamline work order management with a simplified web experience for Dynamics 365 Field Service, now available in early access. The experience not only brings concise information about the work order front and center but also provides relevant next steps based on booking statuses, and supports making quick updates inline or in a side panel to not lose context. Copilot will provide intelligent recaps within this experience to help frontline managers stay up to date without having to navigate through all the information in a work order. Learn more: https://aka.ms/FieldServiceAugustNews #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=wdn5ZwymF_Y

Optimize service operations with new AI-powered experiences in Dynamics 365 Field Service. With Copilot, your customer escalations are pre-populated into draft work orders for frontline managers to review in Outlook. And with recommendations based on travel time, availability, skillset, and more, your technician scheduling becomes more streamlined. Additionally, with the Dynamics 365 Field Service app in Microsoft Teams, technicians can see upcoming work orders at-a-glance as tasks from their Microsoft Viva Connections home experience. And when additional support is needed to achieve a first time fix, tap into the Remote Assist app with one click. Learn more: https://aka.ms/FieldServiceAugustNews #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=8W1A-XqBrGw