In this feature overview video, we highlight new capabilities included in the latest update to Dynamics 365 Customer Service. The new Conversation control interface has intuitive icons with descriptions that help agents understand the use of the icons without having to hover over it. Get the most out of Dynamics 365 release plans – View all capabilities included in this release and visithttps://releaseplans.microsoft.com/en-US/?app=Customer+Service Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ 
Dynamics 365 Community: https://community.dynamics.com/ Free trial: https://trials.dynamics.com/Dynamics365/Signup
Subscribe to Dynamics 365 YouTube: https://www.youtube.com/c/MicrosoftDynamics365 #Microsoft  #MSFTDyn365 https://www.youtube.com/watch?v=BsI6S1etGcQ

Dynamics 365 Guides brings heads-up, hands-free, collaboration powered by mixed reality to frontline workers. Teams calling across HoloLens 2 and mobile allows experts to provide remote assistance from anywhere. On a Teams call both remote participants and technicians can annotate in 3D space live to resolve issues faster and more smoothly. Guides provides step-by-step guidance with contextual 3D holograms. Manufacturing industries stand to benefit from the Industrial Metaverse bringing workers and information together like never before. #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=UDGbJhTLOuw

Mixed Reality with Dynamics 365 Guides empowers workers with the in-depth understanding they need to complete any task. Bring your teams’ knowledge base to the front line with access to OneDrive files, 3D schematics, and expert made. Mixed Reality enhances the experience of on-the-job learning to up-skill frontline workers more efficiently. #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=rkp3RPofRl4