Category: CRM



Learn more about the advantages and support from Microsoft in moving your business to the Cloud with Dynamics 365 Business Central. Learn more about your Cloud migration options at https://www.microsoft.com/en-us/dynamics-365/cloud-migration #microsoftdynamics365 #microsoft https://www.youtube.com/watch?v=rnmLef4t_Co



EY used its legacy CRM as an administrative tool separate from ongoing sales activities, so client-serving teams weren’t intimately engaged with the system. By bringing administration, account management, and sales activities together in one intuitive CRM platform, Microsoft Dynamics 365 Sales will be the foundation for global sales transformation at EY. In late 2023, EY rolled out Dynamics 365 Sales to 3,000 users in South Africa and Singapore, and by early 2024, locations across the US and Canada went live, bringing the total to nearly 25,000 users. By the time the global deployment is complete, approximately 75,000 additional users will be added and enjoy enhanced functionality, flexibility to integrate third-party apps, and expandability to change and grow with the firm that Dynamics 365 offers. Learn more: https://customers.microsoft.com/en-us/story/1757835892038397352-ey-global-dynamics-365-professional-services-en-united-states #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=lZWafc5UGFg



Derik Bormann is president and director of learning at Myrium Technology Solutions, a founding principal and instructor at 365.training, and a Microsoft MVP. Over the last few years, Derik has been doing a lot of work training and onboarding hundreds of new Microsoft technical specialists who needed the PL-100 and PL-200 skills as well as D365 Customer Service, Field Service, Sales, and Customer Insights. He explained why that particular training had to be tailored to the needs of Microsoft employees as opposed to other styles like classroom training. But while he has been training others to get their certs some of Derik's own certifications have lapsed. He tells us about his work to prepare to re-certify on PL-200 and PL-600. PL-200 is one of the hardest certifications to get, Julie and Derik say, due to its broad range of knowledge across Power Apps, Power BI, and other services. We also discuss some of the other Power Platform certifications that people can choose from, how Derik recommends people prepare to pass a cert, how quickly the Microsoft exams change over time, and the benefits of Applied Skills, which Derik says are challenging but offer a good way to prepare by testing understanding in real world scenarios. Links & Resources: Derik on LinkedIn: https://www.linkedin.com/in/derikbormann/ See all Biz Apps Classrooms episodes here: https://msdynamicsworld.com/biz-apps-classroom Support the podcast and get a discount on an annual plan for 365.training by visiting https://365l.ink/MSDW. Keep up with community content at https://mydigest.365.training/ https://www.youtube.com/watch?v=MQc5dXdC7Fc