Gain insights from healthcare and financial clients on building a robust Power Platform Community. Join Alithya's webinar with Shaakirah Milton to learn strategies and frameworks to empower users with low-code tools and accelerate user adoption within your organization. Gain access now:
https://pages.alithya.com/power-platform-community-webinar/ https://www.youtube.com/watch?v=khtstrPzAGg

This episode is sponsored by PayTrace. Bringing embedded payments capabilities to a Dynamics ERP system can offer a range of benefits, but it is not always a simple transition. On this episode, our guests, Mary Miller and Sam Johnson of PayTrace, discuss what it means to accept payments within the context of ERP-driven business processes and how organizations are reaping the benefits. Payment requirements in B2B scenarios are unique compared to the B2C world, and our guests discuss some of the goals that PayTrace clients seek when they invest in embedded payments. Mary and Sam tell us about the experiences of their customers that have expanded payments capabilities and insights into areas like AR, cash management, and analytics. And we discuss how conversations in the Dynamics channel between partners and customers are changing based on payments-related requirements. In short, partners need trustworthy tools that they can rely on to deliver supported solutions that meet client needs. A message from PayTrace: The B2B payment experts, PayTrace specializes in payment processing and automation that enables businesses to accept payments anywhere and increase cash flow. They provide solutions for accounts receivable, interchange optimization, surcharging, and more, all built on the solid foundation of a B2B payment gateway that’s trusted by 40,000 merchant businesses. https://www.youtube.com/watch?v=SGDsMd52GJ8

Transform service experiences with a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every engagement channel. Microsoft Dynamics 365 Contact Center capabilities include: • Next-generation self-service: With sophisticated pre-integrated Copilots for digital and voice channels that drive context-aware, personalized conversations, contact centers can deploy rich self-service experiences. • Accelerated human-assisted service: Across every channel, intelligent unified routing steers incoming requests that require a human touch to the agent best suited to help, enhancing service quality and efficiency. • Operational efficiency: With generative AI-based, real-time reporting, Dynamics 365 Contact Center allows service leaders to optimize contact center operations across all support channels, including their workforce. Learn more: https://aka.ms/D365-Contact-Center #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=SD4gPnlNUYg