Bryan Goode Presents AI in Action: CSUSM Reimagines the Contact Center Experience

In this episode, Bryan Goode, Corporate Vice President, Microsoft, speaks with Dr. Tasos Lazarides, Director of Digital Transformation, IITS at California State University San Marcos, for an inside look at how AI is transforming student support and engagement across the university. Tune in to learn:
• How CSUSM unified student data across departments to create a single, end‑to‑end view of each student • Building a 24/7, omnichannel support model that meets students where they are—across voice, chat, and messaging • Using AI agents to scale personalized support while keeping humans at the center of every interaction • How a human‑first approach to AI is helping improve student outcomes, engagement, and access to support at scale Learn more about Microsoft AI solutions: https://msft.it/6055vUHdz
Learn more about Dynamics 365 Contact Center: https://msft.it/6056vUHdM
Follow Bryan Goode on LinkedIn: https://msft.it/6057vUHd3
Follow Tasos Lazarides on LinkedIn: https://msft.it/6058vUHdO
Want to learn more?
View more of AI in Action here: https://msft.it/6059vUHdP #Microsoft #MicrosoftDynamics365 #AIinAction https://www.youtube.com/watch?v=zeLSQG6yNRU