Category: CRM



Join this insightful 4-part webinar presented by Thomas Cameron, McKesson and David Pabst, Alithya to follow McKesson’s journey to Oracle Cloud. 00:00-15:00 Part 1: Intro and Envision the Mission
15:01-30:35 Part 2: Build the Rocket
30:36-40:10 Part 3: Blastoff
40:11-44:50 Part 4: Next Missions https://www.youtube.com/watch?v=JaBrZ06gOZ0



In this episode of MSDW’s Biz Apps Marketing Minute, Adam Berezin sits down with Anya Ciercierski, co-founder of ERP Software Blog, CRM Software Blog, and ERP Cloud Blog. Anya dives into the evolution of these blogging platforms, the strategies and best practices that have driven success for ISV and partner blog members, and her vision for the future of community-driven content in the business applications space. Whether you’re an existing blog member or new to the community, this conversation is packed with insights to help you maximize your blogging impact and connect with your target audience. More MSDW Marketing videos: https://msdwmarketing.com/videos/ https://www.youtube.com/watch?v=V_qQ8QcPdWc



When today's guest, Guus Krabbenborg, talks to Dynamics 365 partners and their customers, he likes to ask them about some of the more challenging topics in a typical ERP project: what does success really look like when each party is being honest about their goals and motivations? And why do so many projects fail to meet those goals? Guus shares his perspective with us on customer project preparation, some of the continuing challenges of cloud ERP projects, and the role he believes Microsoft should be playing in today's Business Central partner channel. He also shares customer anecdotes and his outlook on Directions EMEA 2024. Show Notes: 4:00 – What does project success really mean and why does the "on-premises way" still pervade partner perspectives? 11:00 – Why customer happiness should be a driving metric of partner success 13:30 – Presenting a direct message to customers and prospects – how Guus does it and why partners should get better at it 15:45 – The real guidance that partners need to give clients for success 19:30 – A story of an AX/F&O customer executive's mistakes 29:00 – Why partner success at Microsoft is still largely focused on sales and revenue More information More on ERP Masterclasses: www.erpmasterclasses.com A related customer story from Guus https://www.youtube.com/watch?v=is87VIhtMGc