Learn how agents in Dynamics 365 ERP solutions can autonomously execute business processes to preempt costly supply chain delays, reconcile between ledgers to close books faster and manage time and expense approvals to minimize revenue leakage. #microsoft #dynamics365 https://www.youtube.com/watch?v=YDC-ghRA0Xg

Lenovo and Microsoft Dynamics 365 Contact Center deliver AI-powered customer support with a 15% lift in agent productivity. Lenovo needed automated, AI-based solutions to rapidly manage customer inquiries while streamlining and automating repetitive tasks and enhancing customer satisfaction. The company worked with Microsoft Dynamics 365 Contact Center and Dynamics 365 Customer Service to deliver AI-fueled experiences to customers and support agents. Lenovo boosted agent productivity by 15%, reduced handling time by 20%, and reached record-high customer satisfaction. #microsoft #dynamics365 https://www.youtube.com/watch?v=ZxPLuSamQlY

Microsoft MVP Kuldeep Gupta returns to the MSDW Podcast to help us understand some of the latest Copilot features coming to Dynamics 365 Project Operations. Kuldeep has a list of favorites and honorable mentions that he dives into, including an extra preview feature (they're all linked below). He also tells us about his newly released digital course for organizations planning a move from D365 Project Service Automation (PSA) to Project Ops and the rapidly approaching deadline set by Microsoft for that transition. Show Notes: 1:00 – About Kuldeep 3:00 – What Copilot in D365 Project Operations is all about 6:00 – Task Plan Generation Copilot 9:30 – Risk Assessment 13:30 – Project Status Report 17:20 – Resource Recommendation 25:00 – Blending assistance and automation scenarios 27:00 – Time entry agent 29:30 – Outlook on the Project Operations roadmap 38:30 – Kuldeep's course on migrating Project Service Automation to Project Operations https://www.youtube.com/watch?v=KIcmCxM2GpU