Learn how Unified Service Desk for Microsoft Dynamics 365 provides aggregate customer information from different areas in Dynamics 365 into an integrated desktop giving you a 360° view of the customer interactions. This webinar session will highlight how agents can get immediate access to business critical information and quickly engage with customers/address queries and issues. We will also be covering: What is Unified Service Desk?
– How does it work with Microsoft Dynamics 365/CRM?
– Why use it? – Call Center challenges and how USD can help
– Demo – installation & configuration, Live agent Preview https://www.youtube.com/watch?v=IhyMTjJ-9_U
On this episode we talk with Josh Greenbaum (@josheac) of Enterprise Application Consulting. Josh has covered Microsoft and other major players in the enterprise business solutions space for many years now and was at Microsoft's recent Business Applications Summit as part of an analyst briefing that coincided with the event. Josh chats with us about the state of Dynamics 365 for Finance and Operations in the context of the competitive landscape, and he shares his latest new perspective on where some of the technology cycles are at more broadly in areas including citizen developer trends, integration, and automation. Show notes: 1:40 – Impressions on the revealed data about the Dynamics 365 user adds and implementation times 10:00 – An inflection point in the market, and how D365FO faces the competition and nails their validity in the market. 12:00 – Pressure to deliver cloud projects quickly and successfully 14:00 – Faith in the extensibility drive? 22:00 – Buyer advice – where the big problems and opportunities exist today (and how LCS fits in) 25:30 – Why Microsoft has an opportunity to differentiate from Google and Amazon on cloud solution management 29:30 – AI and process automation – where is that segment of the market today? https://www.youtube.com/watch?v=H-KccExxLok
ClickLearn will automate writing your business critical walk-throughs, saving you 80% of the time you now spend creating them manually for Dynamics 365|NAV|AX|CRM and most of your other IT systems. Simply record your work process in Dynamics. With one click, ClickLearn produces your walk-throughs in up to seven formats and all required languages. It creates a complete e-learning portal with full tracking and scoring, and upgrades your work instructions as you upgrade your Dynamics platform with no manual effort on your part. Watch our informational webcast and experience a demo of the ClickLearn solution – presented by our rockstar, founder and CTO, Michael Olsen. Learn how to: -Record your walk-throughs and let ClickLearn bring them to life in minutes within the online help system.
-Stay current on your walk-throughs. ClickLearn automatically upgrades your process walk-throughs when you upgrade to new versions of Dynamics.
-Record in one language and produce in every language with screen shots from your localized versions of Dynamics.
-Let users learn their processes within a safe environment. Produce hands-on-labs playable on any device, complete with automated narration with the ClickLearn Voice Cloud.
-Automatically convert your walk-throughs into Virtual Assistants that guide the users on-screen, in their live system. Learn more in our 1-minute video: https://www.youtube.com/watch?v=qe4bZpTVGcE https://www.youtube.com/watch?v=LJu0dARy7VM