It's time for another Microsoft Dynamics news roundup. The MSDW editorial team looks back at top stories from recent weeks including: The future of D365 Project Service Automation and MS Project The new FastTrack Recognized Solution Architect designation Business Central licensing policies that will impact NAV and GP users Azure IoT and blockchain The importance of the PowerApps component framework Why you should understand Power BI connectors …and more, including upcoming coverage plans. https://www.youtube.com/watch?v=oa7KWestyhw

In this video, you'll learn how to use analytics and chat transcripts within Virtual Agent for Customer Service to improve the performance of your bot. Learn more: http://aka.ms/virtual-agent Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=6gNsmjF6hJE

In this short feature video, you'll learn how to use variables to remember user responses for later and how to use expressions together with variables to create dynamic branches within your dialog tree. Get started with Microsoft Dynamics 365 Virtual Agent for Customer Service: https://go.microsoft.com/fwlink/?linkid=2093067 Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=dO88tvhvfDk