Payment fraud is rising as commerce moves online and it's costing merchants hundreds of billions of dollars in losses and related expenses. As one of the world’s largest ecommerce merchants, Microsoft’s in-store and online channels have been hit by high fraud costs during our digital transformation over the past few years. We’ve developed an innovative solution, which is the basis for technology that we are now commercializing as Dynamics 365 Fraud Protection. Join us in this session to get a first look at the new cloud-based public preview service which can help increase your profits, lower fraud-related costs, and improve your customers’ experience through a combination of AI, a global view of customer behavior, and trust relationships with banks and issuer partners. https://www.youtube.com/watch?v=K9RoAVCDCGo

Providing the best customer experience can be a daunting task, and the responsibility for that spans all business areas. Yet if done well, excellent service driving great customer outcomes has the ability to transform a brand. Join us for a look at the trends, strategies, and vision of how Microsoft Dynamics 365 for Customer Service leverages all aspects of technology to drive this change. From channel-less communications to AI, from productivity to insights, key technology enablers built with the customer outcome in mind will be an immense asset for organizations of every size across all industries. https://www.youtube.com/watch?v=UkX3j3b7UUY

As payment fraud continues to rise, so does the amount of money that companies spend each year to combat it. It's costing merchants trillions of dollars in losses, and they're spending billions of dollars to stem the financial hemorrhaging by layering inadequate solutions. Join us in this session to get a first look at a new solution: Microsoft Dynamics 365 Fraud Protection, currently in public preview. It is a cloud-based solution which merchants can leverage to lower fraud costs, increase profitability, reduce friction in the customer experience, and integrate easily into their existing payment stack. Hear ideas and insights on how to leverage this new solution to help prevent fraud. https://www.youtube.com/watch?v=wB_dcpBXEbc