In this video, get an overview of omnichannel capabilities for Microsoft Dynamics 365 for Customer Service. Dynamics 365 for Customer Service introduces new channels and rich omnichannel experiences to offer customers personalized support and empower agents to interact seamlessly with customers in real-time. This is through Chat for Dynamics 365, asynchronously with SMS (in public preview), or AI-assisted service with your own bot built on the Microsoft Bot Framework in the new Customer Service omnichannel experience. Learn more: https://dynamics.microsoft.com/en-us/customer-service/capabilities/ Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=f-d9LKJ3268

Does your organization have a difficult approval process? Find out how Microsoft Flow Approvals works and how you can empower your managers with modern approval requests that can be approved anywhere. Built on the Microsoft Power Platform, you’ll learn how you can build your own approval process within Dynamics 365 Customer Engagement in this video. Microsoft Flow Approvals works across the entire platform such as SharePoint, Office365, Finance & Operations, and PowerApps. Find more information on Microsoft Flow Approvals here: https://us.flow.microsoft.com/en-us/connectors/shared_approvals/approvals/ Video Contents: Quick Overview, Demonstration and walkthrough of how to build it all yourself Use this syntax to deep link to the Dynamics Mobile App within flow: ms-dynamicsxrm://?pagetype=entity&etn=ENTITYNAME&id=YOURGUIDHERE Learn More About Fullscope, an Alithya Company:
Website: http://bit.ly/Fullscope
Contact us today: https://www.fullscope.com/contact-us/ LinkedIn: http://bit.ly/Fullscope_LinkedIn
Facebook: https://www.facebook.com/FullscopeAnA… Twitter: https://twitter.com/_Fullscope https://www.youtube.com/watch?v=5k_YrsoK-0M

Mary Miller and her team at KwikTag by enChoice are responsible for marketing and the channel relationship. That covers a lot of ground, from events, content, supporting collateral, and anything the sales team might need to help promote and sell the company's products and services. In the Microsoft Dynamics space, they go to market with their channel partners, and that relationship is critical to their execution strategy. Marketing expert Marilou Barsam hosts the episode and talks with Mary about KwikTag's most pressing needs and the tactics they have used to boost results including a rethink of their webcast strategy, which now caters to users and partners in unique ways. https://www.youtube.com/watch?v=sc2p4KQQ2Es