In this video, hear from Manas Maheshwari, Senior Program Manager at Microsoft, to learn how to opt-in to early access to 2019 release wave 2 so that you can experience rich capabilities and enhanced functionalities. Learn more: http://aka.ms/EndUserUpdates Check out the FAQ: http://aka.ms/Dynamics365ReleaseFAQs Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=q0jYSpsvRbI

AAA Northeast knows that its success depends on keeping members satisfied, which goes beyond providing world-class roadside assistance, insurance, financial services, travel agency services, and discounts and rewards. It requires proactive anticipation of member needs and quick responses to their requests and concerns. To better align with member preference and expectation, AAA Northeast has digitally transformed its sales, customer service, and marketing channels, with the help of Microsoft Dynamics 365 for Sales, Microsoft Power BI, and the Adobe Marketing Cloud (Adobe Campaign, Adobe Experience, and Adobe Target). Learn more: https://dynamics.microsoft.com/en-us/ Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=kM3RcznxXrU

Microsoft's industry accelerators for Dynamics 365 and the Power Platform don't simply appear. Rather, they are the result of extensive collaboration with partners willing to share their years of experience and intellectual property to help develop standardized data models and feature sets. In the financial services sector, VeriPark has contributed to that effort, contributing to the development of the recently launched Banking Accelerator. Our guest on this episode, Wim Geukens, managing director of VeriPark Europe, explains that committing some of the company's most valuable IP to an open source initiative like an industry accelerator wasn't an easy decision. And while they may be losing some advantages, there are advantages to helping Microsoft shape its industry model, too, he says. The company also continues to move ahead with efforts to offer more high value capabilities for financial services firms, in areas like language processing and facial recognition. We also discuss Wim's recent articles for MSDW on approaching the requirements of omnichannel customer engagement in the banking and insurance sectors. One reason the articles work so well is that, unlike generic statements on the importance of improving customer experience, they take on real and addressable challenges like integrating legacy solutions and prioritizing the availability of customer information at key moments. Show Notes: 2:30 – Approaching omni-channel customer experience needs for specific industries 4:30 – The insurance industry's unique requirements 5:50 – Are insurers eager to re-invent themselves through innovation and a modern architecture? 10:15 – VeriPark's evolution as an industry-focused vendor 13:45 – What does an industry-focused approach mean when designing and marketing a solution? 18:00 – Does leading edge technology have a place in financial industries? 19:00 – Why work with Microsoft on the banking accelerator initiative. 23:00 – The broader industry effort around the Microsoft Business Applications platform 26:00 – What's next for VeriPark's investment with Microsoft? Blending what's possible and what's realistic. https://www.youtube.com/watch?v=qXXvVcMwij4