Category: CRM



In this video, learn how to register a new customer in Microsoft Dynamics 365 Business Central and get basic information to enter in Business Central when you are starting to sell to a new customer. Learn more: https://dynamics.microsoft.com/en-us/business-central/overview/ Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=2ZKLMwzcUFI



This episode of the MSDW Podcast is sponsored by ClickLearn. On this episode, Rick McCutcheon, a Microsoft MVP and expert in CRM process, strategy, and user adoption sits down with Clicklearn CEO Joachim Schiermacher and CMO Jakob Hojer Bjorning. They discuss ClickLearn's latest product updates, their presence at these upcoming conferences, and how their product vision aligns with Microsoft's business apps in terms of user adoption, training, testing, and documentation. https://www.youtube.com/watch?v=6Vm5m1CbbOY



This episode is sponsored by ClickLearn. It's an important week for Microsoft's Dynamics 365 and Power Platform teams as 2019 release wave 2 begins to roll out to customers. To learn more about what this means for D365 Business Central, we are joined by Microsoft group program manager Chad Sogge and Microsoft MVP and chief operating office of Dynamics Southwest AJ Ansari. Chad explains the five key areas in which his team has delivered updates to Business Central and dives into some of the issues that partners and customers will be watching for as these updates roll out. Improving the upgrade and migration tools is top of mind. Even more urgent is the status of extensions, specifically their development and support related to compatibility with wave 2. It's potentially a big change for existing BC customers, and the timing is critical. Also up for discussion in this episode are topics including customer support, multiple production instances, submitting new ideas for the product team, and more. Show Notes 4:00 – 5 key areas of focus for the 2019 wave 2 release for Business Central 13:30 – Momentum around discussing NAV to BC upgrades, and what is still needed 16:45 – Are customers demanding that ERP vendors like Microsoft carry more of the burden of making upgrades easy and relatively low cost? 20:00 – Why the Dynamics 365 leadership team is aiming for more openness in the roadmap. 24:30 – Working in sandbox instances with production data. 27:00 – How will the latest updates to AL impact extensions? 34:30 – The shift to modules and componentization in wave 2 39:00 – Opening support tickets via the admin center, is customer access coming? 46:00 – Creating multiple production instances in a tenant 49:00 – How the community is influencing to new releases of BC 51:00 – Status of integration with Common Data Service, Flow, and PowerApps 54:00 – Is the dev platform now at an "AL 3.0" stage? And why the BC team might want to consider stronger branding on the changes. 56:00 – What's next in terms of diving into wave 2 https://www.youtube.com/watch?v=5dfepVfalZQ