Category: CRM



In this latest episode of AI in Action, Microsoft Corporate Vice President Jonathan Hunt dives into a dynamic conversation with Darin Morrow, Chief Transformation Officer at The Honey Baked Ham Company. Together, they explore the company’s bold and ambitious AI journey with Microsoft, unveiling how cutting-edge technologies are revolutionizing their operations. From supercharged inventory management to precision-driven labor scheduling, and an impressive leap in data accuracy, learn how AI is redefining what’s possible for Honey Baked Ham. 00:53 Get to know Darin Morrow 2:34 Problems solved by ERP system migration to Dynamics Finance & Supply Chain 3:57 Honey Baked Ham’s AI journey and priority use cases 6:11 Why Honey Baked Ham chose Microsoft as its generative AI partner 7:11 AI use cases that will deliver the most value for Honey Baked Ham Key links:
Follow Darin Morrow on LinkedIn: https://msft.it/6057SlqrU Follow Jonathan Hunt on LinkedIn: https://msft.it/6058UOMti Learn more about The Honey Baked Ham Company: https://msft.it/6050Slqrs Learn more about Microsoft Dynamics 365: https://msft.it/6051Slqrt Learn more about Microsoft Copilot Studio: https://msft.it/6052SlqrQ #Microsoft #MicrosoftDynamics365 #MicrosoftCopilotStudio https://www.youtube.com/watch?v=3zk7__YNW60



MSDW was a media partner at May's Resco Next 2025 event, and we had the chance to chat with a range of the event's presenters. Resellers, customers, and Resco's own team brought news, perspective, and fresh ideas to the event. We heard how partners have developed unique industry solutions atop Resco's mobile tools, how customers have pushed their field scenarios forward, and where Resco sees their product roadmap going, both for their own vision and in alignment with Microsoft's technology vision. Guests you will hear from in this episode are: Daniel Laskewitz – Microsoft – https://www.linkedin.com/in/laskewitz/ Tomas Michalek – Resco – https://www.linkedin.com/in/tomas-michalek-78666814/ Jonathan Taub – FIELDBOSS – https://www.linkedin.com/in/jonathan-taub-aa84b64/ Marlon Salinas – NOV – https://www.linkedin.com/in/marlon-salinas-89885048/ Cameron Mott – Uiltradent – https://www.linkedin.com/in/cameron-mott-02103297/ You can see all our Resco Next 2025 coverage here: https://msdynamicsworld.com/tags/resco-next-2025 https://www.youtube.com/watch?v=kGb826NOyWs



AI-powered agents transform how business processes are orchestrated and executed—moving away from human-dependent tasks to intelligent, scalable automation. These agents work on behalf of individuals, teams, and entire functions to streamline processes like record to report. Learn more about AI-first operations available today in Dynamics 365 and Microsoft Copilot Studio. Learn more about the new era in business processes: https://msft.it/6059SluZ9 #Microsoft #Dynamics365 https://www.youtube.com/watch?v=g2LJeAECkuc