Category: CRM



In this video, Katie McGinn, Director of Global Strategic Accounts at Ekata, explains how to address fraud throughout the customer journey using Dynamics 365. Learn more about Dynamics 365 Fraud Protection: https://dynamics.microsoft.com/en-us/ai/fraud-protection/ Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=0rXx9p5R73M



In this video, Anand Oka, Principal Group Program Manager at Microsoft, explains how to address fraud throughout the customer journey using Dynamics 365. Learn more about Dynamics 365 Fraud Protection: https://dynamics.microsoft.com/en-us/ai/fraud-protection/ Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=ep96lXiOy7Y



Microsoft just released the 2020 release wave 1 plans for Dynamics 365 and the Power Platform. On this episode we talk with Microsoft MVP Malin Donoso Martnes for her perspective on updates coming to the D365 Human Resources (formerly Talent) and Marketing apps. Malin has worked in the Dynamics CRM and D365 Customer Engagement space for several years, first on the customer side and now as a consultant based in Oslo. We discuss the new features of Human Resources, how to position the application alongside Dynamics 365 F&O and Project Service Automation, the role of Power Automate, and more. You can follow Malin on Twitter or LinkedIn, and on her blog. Show notes 2:00 – First impressions of the Dynamics 365 HR plans for 2020 wave 1 and why country-specific requirements are so important. 4:30 – The partner opportunity around Dynamics 365 HR 6:45 – Managing entities in the CDS, and how the HR app's architecture has evolved 9:30 – D365HR compared to the HR module of Dynamics 365 F&O 14:00 – Outlook on Dynamics 365 Marketing in the new release wave 17:00 – Deciphering Microsoft's language on upcoming marketing features 20:30 – More on Malin's professional background 23:30 – On getting back up to speed with Dynamics 365 after an extended leave 27:00 – How Malin creates her blog posts, with help from reader questions 28:00 – Upcoming events and plans https://www.youtube.com/watch?v=qYTP1Shf8I8