In this video, learn how to set up Microsoft Dynamics 365 Customer Service for case and contact management and to take chats with customers. Learn about advanced setup options: https://docs.microsoft.com/en-us/dynamics365/omnichannel/omnichannel-customer-service-guide Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=iHL8wCsmFko

Traditionally, doing time entry in field service required customization of the application. In Wave 1 2020, time entry becomes a native feature of Field Service. In today's video tip, MVP's Scott Lefante and Shawn Tabor show how to configure time entry, including how to automatically record time from work orders. https://www.youtube.com/watch?v=eF2XgmcO-f4

The schedule board gets a major makeover in the wave1 2020 release of Dynamics 365. In this video, MVP’s Scott Lefante and Shawn Tabor compare the new scheduling board with the old one and show how it is faster loading, more productive, and more accessible. https://www.youtube.com/watch?v=aCw5ZP7wSe8