Oracle Cloud Applications are transforming and evolving constantly. An awareness and understanding of the changes coming through each quarterly update helps organizations to achieve greater success and efficiency by empowering them to take advantage of enhancements and allowing them to ensure business continuity by testing environments to prevent any unforeseen issues. This webinar provides all the relevant information and pertinent details related to quarterly updates so that the best strategy can be designed to integrate these changes into existing systems. We’ll also share recommendations on how to educate the whole team on new features, functionalities, and fixes. Finally, gain insight into how best to prepare for and validate your updates, including a general timeline for when to perform certain tasks. So view this webinar, and walk away with a better understanding of quarterly updates, when they are applied, how to prepare and test them, and where to find more details about new features and fixes. We’ll answer your questions and help with your journey to the Cloud. Hosted by Laura Meine and Britta Nissl Recorded on 4/7/20 https://www.youtube.com/watch?v=PUnttNVS0Is

Frieda Maher of SalesPOD joins us to discuss the her work with organizations deploying or improving CRM systems and processes. One of the key challenges to successful CRM, she says, is establishing a strong relationship between end users like sales reps and the largeyl technical teams that roll out a CRM-based solution. We discuss notable projects like Frieda's work at the University of New South Wales (UNSW), innovative use of Microsoft technology like Power Apps and Teams, and how projects apply agile techniques and Scrum, particularly in the context of CRM. Show Notes: 3:00 – Why CRM requires the successful interaction of sales teams and back office systems-focused workers 4:30 – How Frieda tends to get involved in projects, including organizations 7:00 – Why organizations need a sales ops team to keep CRM-related systems alive and evolving 10:30 – The role that agile plays on different types of projects 14:30 – Frieda's experience leading product development of UNSW's CRM-based system 19:30 – The challenge of replacing legacy systems across the university 25:00 – Have CRM projects improved over time in sharing responsibilities between IT and the business? 29:00 – The challenge of adopting the ongoing flood of new CRM features from Microsoft and other vendors 31:00 – New solution areas that Frieda is watching closely 35:30 – Why cloud is so critical to agile development 38:00 – How is the Power Platform going to change the way solutions are designed? 41:00 – Why the broader user base faces challenges to trying to take ownership of Power Apps 43:30 – An example of a user leading the way on innovative use of Microsoft applications 45:30 – What Frieda's most excited about for the future of CRM https://www.youtube.com/watch?v=ElKoei7eQo4

Catch up on every announcement, demo, and surprise that happened on April 2nd at the Microsoft Business Applications Virtual Launch Event. Watch James Phillips, President of the Business Applications Group, and other Microsoft leaders as they guide you through all the new Dynamics 365 and Microsoft Power Platform innovations announced as part of the April 2020 release wave 1, as well as get insights, in-depth product demonstrations, and answers to common questions. You’ll discover what the latest features and capabilities mean for you and your business. Stream the on-demand event now and find additional resources below to learn how to put the new updates to work to help drive your business’s digital transformation. Download the release notes: https://aka.ms/hoBazZBKtjc
Find out more about the April 2020 release: https://aka.ms/hoBazZBKtj Learn more about the new apps and over 400 features: https://aka.ms/hoBazZBKt
Learn more about our commitment to customers here: https://aka.ms/hoBazZBK https://www.youtube.com/watch?v=hoBazZBKtjc